Sesilia Faalili-tapuai

 Summary of Qualifications:

Maintaining a Clean and Enjoyable Working Environment

• Skilled in keeping the workspace organized and fostering a positive atmosphere.

Order Processing and Invoicing

• Proficient in processing phone and email orders, managing invoicing, and handling customer payments accurately and efficiently.

Customer Query Management

• Capable of addressing customer queries and escalating complex issues to senior staff when necessary.

Telephone/Reception Duties

• Experienced in handling telephone and reception tasks, ensuring professional and courteous communication.

Administrative Support

• Competent in job-specific filing, emailing, and faxing, providing comprehensive office support to the team.

Invoice Issue Resolution

• Able to assist senior administrative staff in analysing, rectifying, and resubmitting rejected invoices from clients, ensuring timely resolution.

Meeting Participation

• Ready to attend and contribute to meetings as requested, providing valuable insights and support.

Key Competencies:

Analytical Thinking

• Strong analytical skills to effectively solve problems and make data-driven decisions.

Initiative

• Proactive in addressing tasks and challenges, showing independence and resourcefulness.

Business Awareness

• Understanding of business operations and the ability to align tasks with organizational goals.

Tenacity

• Demonstrates determination and persistence in completing tasks and overcoming obstacles.

Strategic Thinking

• Capable of considering long-term goals and the broader impact of decisions.

Positive Approach to Change

• Embraces and adapts to changes with a positive attitude, contributing to a dynamic and flexible work environment.

Availability:

• Seeking opportunities to work from home during evening hours.
• Available from 5 PM to 12 Midnight -
• Sunday  to Thursday evening