Service Manager Claims, Personal Injury - Brisbane, Australia - QBE Insurance

QBE Insurance

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Primary Details

Time Type:
Full time

Worker Type:
Employee

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Location: Brisbane/hybrid role:

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Type: Permanent/full time:

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January 2024 start date

The opportunity

At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders.

If you have insurance CTP claims experience and a passion for leading others this is the role for you

Your new role

Supervises the daytoday activities of the assigned CTP claims unit and provides advice to team on claims management, policy guidelines and quality
Initiate new ideas and concepts to support the development and delivery of the business plan for the business unit.
Assist with the implementation and maintenance of claims management strategies and objectives
Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations
Continuous business process improvement including process and cost efficiencies/synergies
Setting reserves and authorizing payment within scope of authority, settling claims in the most costeffective manner, and ensuring timely issuance of disbursements
Handling of complaints and investigations of suspicious/fraudulent insurance claims
Provide technical expertise and mentoring to assist the team development

About you

35+ years of people leadership experience in a claims environment
CTP claims experience would be highly regarded
Excellent interpersonal and communication skills
A natural relationship builder with solid negotiation, conflict resolution and people management skills
Capacity for selfreflection and ability to work well in a team

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success.

We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance

Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
12 weeks' genderequal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:

2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Australian Workplace Equality Index (AWEI) Platinum Employer since the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years

- benchmark on LGBTQI+ workplace inclusion