Inbound Customer Service Consultant - Sydney, Australia - GWF

GWF

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

On-Site Parking

Attractive hourly rate
Take home Tip Top products when working from the bakery
2x Volunteer Days each year, giving back to the community
Access to our Employee Assistance Program which offers free and confidential counselling for you and your family members

We are Australia's leading brand of quality bread and bakery products.

Chances are that one of our iconic brands is sitting on your table, packed in your lunchbox or resting in your pantry right now, as well as supplying leading quick service restaurants and the commercial food service channel.

We are currently looking for a motivated, enthusiastic, and highly organised Customer Service Consultant to join our friendly National Customer Service Contact centre in Chullora.

You will be first point of contact for our Customers, dealing with inquiries and complaints. A busy environment where strong communication and excellent listening skills is vital for our quality compliance. This is an exciting opportunity, which offers variety and opportunity to engage with diverse consumers, at all levels.

Key Responsibilities of this position includes:

Consumer complaint handling and resolution
Managing incoming and outgoing communications with consumers, including product specification, information, and compliance
The monitoring & management of investigations into incident reports and providing regular updates through to final outcomes
Working within set time frames and key partners KPI's
Ensure product complaints are escalated through to appropriate division and key stakeholders
Demonstrating and providing best practise consumer service to our internal and external customers staying above the line, pioneering best practise processes and workflows
Demonstrate energy and passion for the overall vision and direction of the company Compliance with company policies and procedures
Ensure your compliance with the Company's health and safety policies and procedures

Critical to your success in this role is flexibility, strength of character & conviction as well as effective interpersonal & influencing skills in alignment to the GWF behaviour model and business expectations

2 years + proven customer service experience, preferably within a FMCG environment
Previous experience in a call centre environment preferable.
Experience in using a CRM and Microsoft running programs and Salesforce preferable.
Tertiary qualified in Food Technology, Nutrition or Consumer Science (desirable)
Exceptional written, verbal and listening communication skills
Is highly organised, able to prioritise and multitask
Proven ability to build rapport & solid business relationships across all levels, quickly
Strong attention to detail

Most importantly be self-motivated, disciplined, enthusiastic and passionate about the overall consumer experience.

During the recruitment process you may be required to complete pre-employment screening tests which include a criminal record check.

At Tip Top we strive to create a place where Everyone belongs, Everyone is valued, and Everyone has equal opportunity.

GWF has a duty of care and a legal responsibility to promote, monitor and maintain a safe working environment for the protection of all of our people in our workplaces.

As per our GWF Workplace COVID-19 Safety and Vaccination Policy we require all new employees to be vaccinated against COVID-19 unless exempt in accordance with our policy.