IT Service Desk Analyst - Adelaide Region SA, Australia - ASG Group

ASG Group

Verified Company

Adelaide Region SA, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

IT & TELECOMMS

ADELAIDE
PERMANENT / FULL TIME
I.T. & T

14/6/202- Customer Service Experience? Passion for IT? This is the job for you

Permanent career opportunity
Get your foot into the IT industry
24 month career pathways program involving certifications

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.

THE OPPORTUNITY

Due to our continued growth in the Managed Services space we are looking to engage the services of a Service Desk Analyst to join the Managed Services Team to support the technical & commercial commitments of our growing client base.

This is an exciting opportunity, with the launch of a 24 month career pathways program, which involves obtaining certifications and work experience in other teams.

Achieve a high level of customer satisfaction through a high quality of service and accuracy in following of processes and procedures
Correctly identifying Priority 1 and 2 incidents and act on them in relation to major Incident Management processes
Using knowledge (own and group), remote troubleshooting tools and reference databases to resolve incidents remotely
Keeping customers updated
Contributing to Knowledge Management

DESIRED EXPERIENCE

Demonstrated experience in a similar role or in a customer service environment
Customer Service focused
Ability to multitask under pressure
Collaborative approach to work

WHO YOU ARE
-
Australian Citizen with ability to gain a Federal Government Security Clearance:

Strong stakeholder engagement & management skills
Career focused & determined
Adaptable & thrive in constantly evolving environments
Strong communication skills
Ability to undertake shift work

WHAT'S IN IT FOR YOU?

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you'll be rewarded with career changing experience.

Unwavering focus on professional development
Paid certifications
Work experience in other NRI business units
Flexibility to juggle what's important to you with work
Committed health & wellbeing plan
Competitive salary packages
Corporate partnerships

Additional benefits:

Access to WHEREFIT exclusive discounts to leading fitness and wellbeing brands
Free confidential access to Employee Assistance Program
Salary sacrifice & Novated Leases
Access Learning & Development opportunities
12 weeks paid parental leave

WHO IS NRI?
We're that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services.

We're backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority.

And we're

powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You've found yours with NRI

The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole.

Together we form a highly motivated, customer-focused workforce.

DIVERSITY & INCLUSION
We value our collaborative culture and work together to support a variety of community organisations and social issues.