Application Support Analyst, Supreme Court of - Melbourne, Australia - Court Services Victoria
Description
Location:
Melbourne | CBD
Job type:
Full time / 11 months
Organisation:
Court Services Victoria
Salary:
$91,418 - $103,725
Occupation:
IT and Telecommunications
Reference:
VG/SC0054A
- Full time, fixed term
- Hybrid role based in the Melbourne CBD
This role operates within the Information Technology & Digital Support department which will provide support to the Supreme Court of Victoria (the Court) for all aspects of digital and Information Technology (IT) service provision.
- Demonstrated ability to show strong analytical and problem-solving skills to identify the root cause of issues and troubleshoot them in a timely and efficient manner.
- Demonstrated ability to show adaptability and a willingness to quickly adapt to changing technology and business needs while working in a fastpaced environment.
- The ability to quickly learn business processes and knowledge, including understanding the organization structure, and workflows to provide effective support to users and stakeholders.
- Good teamwork skills, work collaboratively with colleagues from different departments and backgrounds, and contribute to a positive team environment.
Benefits:
- A range of health and wellbeing programs including an Employee Assistance Program.
- A chance to work in a Court environment and support the Judicial staff.
- Professional growth and development opportunities.
- Hybrid working model arrangements
Duties include:
- Initiate and monitor actions to investigate and resolve problems in systems and services.
- Assist with the implementation of agreed remedies and preventative measures.
- Action and management of BAU Change Requests and associated activities
- Ensure that incidents and requests are handled according to agreed procedures.
- Create and maintain support documentation.
- Be able to operate effectively in a team, contributing positively to team operations and working relationships
How to apply
- resume
- a short covering letter
Applicants are not required to separately address the key selection criteria.
General Information:
The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division.
The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court.
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