Jobs

    Customer Service Coordinator - Macquarie Park, Australia - ZEISS Group

    ZEISS Group
    ZEISS Group Macquarie Park, Australia

    2 weeks ago

    Default job background
    Full time
    Description

    ZEISS is a globally recognized Optical and Opto-electronic company with a solid plan and vision to further expand the Australian & New Zealand business. With a rich history spanning over 175 years of technical creativity and a significant annual R&D investment, we stand out as one of the top providers of medical devices in Ophthalmology, Optometry, and Microsurgery.

    Currently, we have an exciting opportunity in our customer service team for a Customer Service Coordinator, based in Macquarie Park, NSW. We are seeking an individual with outstanding communication skills, exceptional attention to detail, and great multitasking abilities. This role offers a blend of office and remote work options once fully trained. If you are enthusiastic about customer service and intrigued by the idea of working for an established leader in Medical Technology, then this position could be ideal for you.

    Key responsibilities include:

    • Answer and manage all incoming calls and emails from our valued customers
    • Allocate, schedule, and manage all service tickets
    • Quote and seek approval for billable service work
    • Manage the Zeiss customer and equipment database in the CRM
    • Work closely with the Field Service Engineers to schedule, manage, and close service tickets

    Skills and Experience

    • Prior experience in customer service or office administration support roles
    • Outstanding customer service abilities, with a professional telephone etiquette, attentiveness, and patience
    • Prior exposure to SAP CRM or similar CRM platforms is beneficial
    • Capability to handle multiple tasks and prioritize effectively
    • Independent individual capable of working with minimal supervision
    • Strong organizational, communication, and interpersonal skills
    • Intermediate to advanced proficiency in Microsoft Office and database management
    • Aptitude to grasp basic technical features and common issues for assisting customers with troubleshooting

    If you are looking to join a truly diverse, supportive organization with a fantastic company culture, we encourage you to take advantage of this opportunity.

    Your ZEISS Recruitment Team

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