Relationship Sales Assistant - Melbourne, Australia - Commonwealth Bank

Commonwealth Bank

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Who are we?

As part of the broader Home Buying team,
Third Party Banking is a dedicated sales and service support channel for the mortgage business placed with CommBank, via mortgage brokers.

This team is a focused sales force with intensive calling programs, designed to ensure that CommBank product is front of mind when brokers are dealing with existing and prospective clients.

Do work that matters

Reporting directly to the State Manager, Third Party Banking, you'll provide extended service to large volume brokers, assisting the relationship manager team to allow daily sales activity in the broker market.

More specifically, you will:

Maintain the relationship manager/broker database
Support the Third Party Banking channel by providing hands on service to our brokers, customers, solicitors and management
Monitor service delivery by CommBank to the Third Party delivery channel and escalate issues on a timely basis
Ensure customer retention risks are identified and proactively resolved
Take ownership of customer needs and identify appropriate service and product solutions
Provide a consistently positive service experience for all matters escalated via the Third Party Banking sales teams

We're interested in hearing from people who have:

A passion for delivering fantastic customer service
Sound knowledge of lending principles (products, policies and systems)
Knowledge of CommBank's loan processing (mortgage services) and credit business, including processes (desirable)
Excellent interpersonal, verbal and written communication skills
The ability to build and maintain effective working relationships within the business
A proven ability to meet business objectives and targets, with the capacity to work in a busy, commercial and competitive environment

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Advertising End Date: 15/08/2023