Customer Service and Internal Sales Representative - Golden Grove, Australia - Brickworks Limited

Brickworks Limited

Verified Company

Golden Grove, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location:

Golden Grove

Employment Type:
SA - Salaried

Department:

SA BRICKS CUSTOMER SERVICE MANAGER

Salary:

Attractive Salary + Sign on Bonus + Great Benefits

Closing Date:
11/09/2023

We're seeking a self-motivated and confident Customer Service and Internal Sales Representative, to join our Austral Bricks office in Golden Grove, South Australia.
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Reporting to the Customer Service and Internal Sales Manager, you will be responsible for assisting in the development and growth of Austral Bricks as a front-line representative, while ensuring customer service policy is applied to each customer.
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You will also be responsible for internal sales representing and selling Austral Bricks products within the residential, reseller and small builder market.

Duties include but are not limited to

Provide friendly and professional advice on our range of products.
Manage inbound and outbound calls to serve a diverse customer base.
Establish and nurture strong relationships with stakeholders.
Identify potential customers and establish new accounts.
Ensure prompt and courteous responses to sales inquiries via various channels.
Process and verify sales orders with precision and efficiency.
Collaborate with customers and sales reps to ensure accurate pricing.
Organise sales call schedules and maintain the CRM database.
Resolve customer complaints with empathy and effectiveness.
Ensure all activities are conducted in a safe manner, compliant with WHSE policies and procedures.

Success Requirements

A passion for delivering exceptional customer service.
Excellent communication skills, both verbal and written.
Experience or knowledge of the Building/Construction industry (preferred).
Familiarity with ERP systems and the sales process.
Proficiency in Microsoft Office and computer literacy.
Strong problemsolving abilities and attention to detail.
Selfmotivation and the ability to excel under pressure.
Cert 3 or 4 qualification in a related field preferred.

Why join us?

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Incentive:Get a sign-on bonus of 1 week's extra pay for eligible new employees.

- Charitable Partnership: Proudly support Children's Cancer Institute (CCI).

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Inclusivity: We value diversity and maintain an inclusive workplace.

Family Support:Enjoy our company parental leave scheme.

Employee Benefits:Join the Brickworks Employee Share Plan (for eligible employees).

Recognition:Celebrate success with Employee of the Year and Values Recognition Programs.

Growth: Ongoing education, training, and career progression opportunities for all employees.

Support: Access support programs for you and your family through our EAP provider.

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Discounts:

***Product Discounts are provided for staff and family and friends of staff.
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Who we are

Brickworks is one of Australia's largest and most diverse building material manufacturers, housing some of Australia's best-known building material brands.

With a broad product portfolio including clay bricks & pavers, concrete masonry blocks, wall systems, stone, roof tiles, and timber battens; Brickworks operates manufacturing and sales facilities across Australia and North America, being uniquely placed to service the demands of the building industry.
Part of the Brickworks Group, Austral Bricks is Australia's largest, bestknown and most efficient clay brick and paver manufacturer. Founded in 1908 Austral Bricks has a wellestablished national presence with manufacturing and sales facilities in every state. It has long been at the forefront of product innovation and efficient, sustainable production. The introduction of robotic brick handling equipment and the ongoing pursuit of energy and resource efficiencies has enabled Austral Bricks to maintain its competitive edge.
How to Apply

You will need to be an Australian or New Zealand citizen or Australian permanent resident to apply.