Customer Service Officer - Scoresby, Australia - CSR

CSR

Verified Company

Scoresby, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Customer Service Officer - Scoresby

CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future.

Recognised for our innovative and sustainable manufacturing approach, our high performing products are used in homes and businesses throughout Australia and New Zealand.

About the opportunity:

Our Customer Service Officer role focuses on providing comprehensive internal sales and high-level customer service support to internal and external customers for the Bradford Insulation products across Victoria.

We are seeking Customer Service professionals that thrive in a busy environment whilst having the capability to succeed within a dynamic role and work well under pressure.

This position will be full time, Monday - Friday working rotational hours.

830-5pm upon commencement and following your training period, alternate hours working 730am - 4pm, plus the opportunity to work from home 2 days per week.

Plus every 2nd Friday is an early finish at 3pm.
Our team currently has 2 x vacancies available for an immediate start.

Some of your duties and responsibilities will include:

Answer and respond to inbound phone calls regarding resolving customer issues, delivery times, quotes, general/first level technical product information, samples, and other general enquiries.
Process quotes, orders into SAP & also processing of maintenances and payments ensuring details are correct and accurate.
Interaction with external customers and contractors including builders, installers, insulation contractors.
Process returns and investigate credits and action as appropriate.
Provide regular updates to the Customer Service Manager on stock availability, stock quality and service issues.
Seek to respond and resolve customer complaints and issues in an appropriate and timely manner.

What will make you an excellent fit?

Previous experience within a Customer Service position/similar role
Ability & experience working in a busy role
Strong ability to problem solve & diagnose issues (with customers)
Process orientated and is driven to deliver exceptional customer service
Strong numeracy, analytical skills, and attention to detail
Strong communication skills, with the ability to present both internally and to external customers
Proficient IT skills
SAP experience not essential
Strong organisational skills with the ability to meet tight deadlines
Excellent time management (multitasking skills, prioritising).

What's in it for you?

Attractive salary, 12% Super + Annual Leave Loading + Onsite Parking
Ongoing training and support, plus the benefit of being part of a committed team
Rewarding career with onthejob development opportunities
A highly supportive and diverse work environment.

Who are we?

CSR Bradford is Australia's leading supplier of insulation, acoustic control, ventilation and energy saving products for homes & commercial buildings offering a range of environmentally-sustainable solutions that can help you improve comfort & energy efficiency.

At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive.

We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.

CSR has a strong commitment to health and safety, with a pre-employment medical policy requiring successful completion prior to an offer being made.