Rosterer/scheduler Coordinator - Petersham, Australia - Your Choice Home Care

Your Choice Home Care

Verified Company

Petersham, Australia

4 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

RDNS Your Choice HomeCare is passionate about delivering reliable, high quality aged care, disability support and a range of other home services.

The
Rosterer/Scheduler Coordinator plays a key role in the operation of RDNS Your Choice HomeCare and will provide service coordination ensuring that client services are met on an ongoing basis by coordinating services on behalf of clients and working very closely with your aligned support workers; and updating the client management systems.

You will have a wide knowledge of community resources and be sensitive to multicultural/diversity issues ensuring clients receive high quality, seamless and cost-effective care and services.

You will work within a team environment, will be directed by protocols and work closely with other organisations in a flexible and collaborative manner to ensure positive objectives are achieved for clients.

You will be required to partake in an on-call after hours roster.

This is a permanent full-time role. 38hrs per week - Monday to Friday.

Key responsibilities include:

Scheduling and coordinating services to meet clients needs
Provide high levels of customer service
Work with all members of the team to ensure clients are provided a positive journey
Respond to communication from internal and external customers in a timely, courteous and professional manner
Maintain confidentiality of client and staff information and company records
Contribute to an environment of positive and cooperative working relationships
Maintain an ongoing commitment to learning and personal development

Qualifications in relevant customer service-related discipline are essential. Rostering experience would be an advantage.

Selection criteria:

Excellent communication written and verbal skills
Excellent computer skills with demonstrated experience in MS Office
Excel, Word etc, and client management systems
Focus on providing high quality customer service
Demonstrated ability in developing and maintaining strong working relationships
Highly developed organisational skills
Excellent problemsolving skills
Ability to work as part of a team and independently
Contribute to a positive and enthusiastic working environment
Experience with Carelink would be an advantage

Essential Conditions:

Federal Police Clearance
Annual Influenza vaccination
COVID19 Vaccinated

Please submit your resume and cover letter addressing the selection criteria.

Job Types:
Full-time, Permanent

Pay:
$60, $68,000.00 per year

Work Authorisation: