- Location: Newcastle
- Salary: $80,341 - $87,572
- Employment Type: 12-month contract with the possibility of becoming ongoing
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Aps 3
3 weeks ago
Australian Government Department of Defence Newcastle, Australia$62,863 - $83,700 (plus Super) · - Newcastle - NSW · **The Role** · The APS 3/4/5 Communications Technician is responsible for the conduct of maintenance on Aviation Support System (AvSS) equipment either in the workshop or at various sites within the RAAF Williamtown confines. T ...
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Aps 4
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Federal Court of Australia Newcastle, Australia**_This position is within the Federal Circuit and Family Court of Australia_** · **Purpose of Position** · The Deputy Associate is part of a team who assist the Judge in the day-to-day management of Chambers and Court. The role of the Deputy Associate is to assist the Associate ...
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Federal Court of Australia Newcastle, Australia**Purpose of position** · The Associate is part of a team assisting a Judge in the day-to-day management of Chambers and Court. The role of the Associate is to manage chambers and to supervise the Deputy Associate. · **Important Functions** · The person appointed to this position ...
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Aps 3
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Australian Government Department of Defence Adamstown, Australia$62,863 - $69,265 (plus Super) · - Adamstown - NSW · **The Role** · Will provide business continuity in warehouse environment. You will work alongside APS and uniformed supply chain personnel and will report to an APS 4 position. You will be responsible to carry out general wareh ...
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Aps 4 Project Officer
3 weeks ago
face2face Recruitment Newcastle, Australia**Closing Date**:27 February 2023, 9:00 AM · **face2face reference**:580803** · **Location**:Newcastle · **Hours**:full-time · **Contract length**:12 Months Contract + Yes - Pending approval · **Entry requirements**:Australian Citizenship + pre-entry clearance · **Pay range**:$45 ...
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Aps 6 Service Designer
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face2face Recruitment Newcastle, Australia**Closing Date**:28 November 2023, 9:00 AM · **face2face reference**:593739 · **Location**:Newcastle, NSW or Adelaide, SA · **Hours**:Full-time · **Contract length**:12 Months Contract + Possible Extension (Pending approval) · **Entry requirements**:Australian Citizen + Pre-engag ...
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Australian Public Service Commission (APSC) Newcastle, AustraliaNewcastle, NSW and Townsville, QLD · **About the Team** · The Career Pathways Group is a multi-disciplinary team focused on delivering the capability required for the Australian Public Service to deliver now and into the future. The team coordinates entry-level programs and pathw ...
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Department of Veterans' Affairs Newcastle, AustraliaSalary Range: $79,764 - $85,074 + Attractive Superannuation · Open Arms - Veterans & Families Counselling (Open Arms) has provided veteran mental health support for more than 40 years. Open Arms (formerly Vietnam Veterans' Counselling Service) was founded by Vietnam Veterans and ...
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Aps 5 Level Capability Partner
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Aps 6 Level Service Designer
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HOBAN Recruitment Newcastle, AustraliaAs an **APS 6 Level Service Designer** (Labour Hire), you'll play a crucial role in the Participant Experience Design division, contributing to the Participant Service Improvement Plan and the Participant Service Charter. · **Location - NEWCASTLE NSW.** · This position involves t ...
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Aps 6 Level Guidance Lead
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HOBAN Recruitment Newcastle, AustraliaHOBAN Recruitment is excited to partner with a dynamic client in **NEWCASTLE** to fill the role of **APS6 Level Guidance Lead. **This is a fantastic opportunity to contribute to the success of our client's Scheme and make a positive impact on the lives of participants. · As an AP ...
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Aps 6 Level Project Officer
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HOBAN Recruitment Newcastle, AustraliaAre you passionate about making a difference in the lives of vulnerable individuals? · HOBAN Recruitment is seeking an **APS6 Level Project Officer** to join our client's team located in **NEWCASTLE NSW**. · As a Project Officer, you will play a pivotal role in supporting partici ...
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Aps 5 Level Project Officer
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HOBAN Recruitment Newcastle, AustraliaHOBAN Recruitment is currently seeking a dynamic **APS5 Level Project Officer** on behalf of our esteemed client based in **NEWCASTLE NSW**. This role will be instrumental in contributing to the success of the Service Design Planning Branch, supporting the national rollout of the ...
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Aps 6
2 weeks ago
Australian Government Department of Defence Williamtown, Australia$85,607 - $97,790 (plus Super) · - Williamtown - NSW · **The Role** · Located at the Royal Australian Air Force (RAAF) Base Williamtown in Newcastle region, the Air Warfare Systems Program Office (AWSPO) leads and manages a program portfolio of projects and products in support of ...
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Aps 6
1 week ago
Australian Government Department of Defence Williamtown, Australia**The Role** · This is a federal APS government position that directly supports Defence's Space and High Frequency (HF) Radar capabilities. · The position is a Project Support Officer - assuring that our Defence projects are executed on time and budget, and deliver capability to ...
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Aps 5
3 weeks ago
Australian Government Department of Defence Williamtown, Australia$80,487 - $86,211 (plus Super) · - Williamtown - NSW · **The Role** · Air Warfare Systems Program Office (AWSPO) are leaders of collaborative and innovative Enterprises, optimised to deliver evolving air warfare capability outcomes. We provide responsive acquisition and sustainme ...
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Aps 5
2 weeks ago
Australian Government Department of Defence Williamtown, Australia$80,487 - $86,211 (plus Super + BDCP) · - Williamtown - NSW · **The Role** · Air Warfare Systems Program Office (AWSPO) are leaders of collaborative and innovative Enterprises, to deliver air warfare capability and outcomes. We plan, acquire and sustain capability for National De ...
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Aps 3
2 weeks ago
Australian Government Department of Defence Williamtown, Australia$62,863 - $69,265 (plus Super) · - Williamtown - NSW · **The Role** · ASCISPO, located at RAAF Base Williamtown, NSW, and RAAF Base Edinburgh, SA, performs sustainment, and major capability upgrades for the Air Force's fleet of E-7A Wedgetail and MC-55A Peregrine systems. · The A ...
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Aps 6
2 weeks ago
Australian Government Williamtown, Australia$88,175 - $100,724 (plus Super) · - Williamtown - NSW · **The Role** · The APS 6 Data and Records Manager in the Air Combat Systems Program Office (ACSPO) is accountable under broad direction to perform and achieve complex procedural, operational, administrative and business supp ...
APS 5 - Newcastle, Australia - Federal Court of Australia
Description
Location: Newcastle
Salary: $80,341 - $87,572
Employment Type: 12-month contract with the possibility of becoming ongoing
Attendance: Full or Part time (minimum 3 days per week)
Position Overview
This position is responsible for providing 1st and 2nd level IT support to the Federal Court of Australia, Federal Circuit and Family Court of Australia and National Native Title Tribunal's (NNTT) judiciary and staff. The IT Service Desk is the initial point of call for users of IT services provided by the Information Technology section.
Primary responsibility is being the initial point of contact with clients of the Service Desk within a small team, which is part of a larger team delivering support to clients. Most of the work will entail answering of calls to the IT Service Desk and monitoring email and IT Service Portal queries. These interactions are to be logged in the IT Service Management tool (Ivanti Service Manager) where possible queries are to be resolved and where not possible escalated to other support teams.
Clients of the IT Service Desk include Judges, Registrars, Members and Registry staff along with external clients who utilise the Court's eApplications.
Competencies and Attributes
The IT Service Desk delivers support to a highly professional workforce dependent on ICT services and excellent assistance being available. Providing these services requires sound technical skills, ability to understand issues and knowledge in IT policies, and the Federal Courts operation.
A positive attitude is required and the ability to demonstrate initiative and take ownership of incidents. You must effectively handle pressure situations and communicate clearly with all clients, including Judges and Executives. Ideally, having worked in a team environment with team members geographically dispersed with experience supporting clients, both remotely and in-person.
This role encompasses diverse service desk and desktop support responsibilities. Knowledge and understanding of ITIL processes and experience in supporting Microsoft applications are desirable.
Please address the below target questions in your statement
Target Question
Provide two examples of where a customer has raised a technical issue (one relating to hardware and one relating to software). Please include what troubleshooting was completed, if any work arounds were provided, what resolution was provided and how you kept the customer informed through the duration of the investigation.
Contact Officer
For more information, please contact Nic Tresise, IT Service Desk Team Leader by email (preferred) or phone:
Please note that direct emailed applications to the IT Service Desk Team Leader are not able to be accepted.
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