Field Technical Manager - Sunshine, Australia - AGCO

AGCO

Verified Company

Sunshine, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Field Technical Manager (South Australia)

Who We Are Looking For:

Aftersales position providing in-field support to the dealer network regarding technical issues and customer service. To be based in South Australia.

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges.

AGCO is proud to be working towards a solution, come and join us and make your contribution.

Job Summary:

Aftersales position providing in-field support to the dealer network regarding technical issues and customer service.

Your Impact:

Develop after sales service offered by dealer network to achieve customer satisfaction for all AGCO Australia distributed products.
Mediate and liaise between dealers and AGCO to resolve field service issues.
Monitor policy claims and perform audits on warranty parts as required.
Attend train the trainer courses on all AGCO products
Organise & conduct/assist dealer training product, technical, installations, & AGCO systems
Organise and conduct structured dealer visits, main focus on technical support.
Maintain all staff records of respective dealers, conduct details, training requirements for each
Provide first level support to the dealer network regarding technical issues and concerns.
Reconcile dealer tech connect incidents weekly

Your Experience and Qualifications:

Tertiary study in agricultural or engineering is preferred
Technical, problemsolving mindset
Appreciation/understanding of the Australian agricultural industry

Key Performance Indicators:

Aftersales Support capability technical support delivery to dealers to meet customer satisfaction

In Field solutions

Using the AGCO tech connect database to assist dealers within field issues. Timely resolutions through follow up
Technical knowledge maintain & increase knowledge on all products
Liaise AGCO Sales personnel in region attend meetings with precise information conducive to meeting agenda
Development of Dealer Staff
Attending train the trainer courses. training dealer staff
Dealer Training delivery of all training to dealer within region
Monitoring and reporting deliver top issues with each brand to Manager
Service Bulletins ensure dealers awareness of service bulletins conducive to brand
Source database submit field staff tech connect incidents. Ensure dealers are submitting tech connect incidents on technical issues

Machinery Rectification Programs

Advise dealers and staff of current rectification programs. Monitor Dealer progress to complete in timely manner

Communication

Advise relevant information to internal/external staff, dealers, & other departments

We offer the following benefits

Competitive base salary
A company performance related annual bonus
Going above and beyond reward and recognition bonus
Continuous inhouse training
A supportive workplace culture

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers.

Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions - to an environment where the future is happening now.
**Join us as we bring agriculture into the future. Experience our global diversity and enterprising spirit while helping us create innovative technology that helps feed the world's nearly 8 billion people.