Customer Service Officer - Moonee Ponds, Australia - Moonee Valley City Council

Moonee Valley City Council

Verified Company

Moonee Ponds, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Reference Number

14450
Position Title
Customer Service Officer
Employment Type
Casual
Directorate
Chief Executive Office
Department
Corporate Affairs
Location
Civic Centre
Banding
BAND4
Salary

- $35.35 to $38.07
Position Summary

Customer Service Officer

Reference number: 14450

Casual Position
Salary commencing at $45.16 per hour plus 10.5% superannuation, commensurate with experience (inclusive of 25% casual loading).

About Moonee Valley City Council

Moonee Valley City Council is a vibrant and diverse municipality. We are a local government within the northwest metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.
The Opportunity
Council's Customer Service team operates as the major interface between the community and the organisation, and is responsible for efficiently and professionally handling general enquiries, requests and paymentsYou will be focused on the delivery of highquality responsive services to our internal and external customers either via face to face, telephone and a variety of online and digital channels.
Responsibilities
Providing prompt, friendly, knowledgeable and efficient responses to requests, enquiries and or complaints from customers contacting the customer service team, at any contact point and at required times and locations.
Delivering accurate, timely information and advice that is consistent with Customer Service policies, procedures and Council's service standards.
Documenting all customer contacts in order to facilitate regular and accurate reporting on service levels and issues.
Utilising correct corporate software to capture customer information and requests for service, taking care that processes are followed and there is appropriate attention to detail.

Skills & Experience

Previous experience working within a multiskilled, high volume, customer driven environment with a genuine commitment to provide quality customer service;
Relevant postsecondary qualifications or extensive training in Customer Service and administration
Competency in the use of Microsoft Word and Excel and other Microsoft Office products with the ability to quickly adapt to using Council specific software; and,
Demonstrated numeracy and problemsolving skills (including cash reconciliation).

Benefits

At Moonee Valley City Council, we provide a number of benefits to our valued employees including:
Local Government Employees Health Plan
Employee Assistance Programs

How to Apply- For further information, please view the Position Description or contact Paula Hutchinson via In line with the directions issued by Victoria's Chief Health Officer, Council's positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status._

_ Our Culture of Inclusion_

We don't just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. _
With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. _
We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees._
Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your _

Selection Criteria

Essential:

Previous experience working within a multi-skilled, high volume, customer driven environment with a genuine commitment to provide quality customer service

Essential:

Competency in the use of Microsoft Word and Excel and other Microsoft Office products with the ability to quickly adapt to using Council specific software.