Associate Director, End User Services - Sydney, Australia - NSW Government -Department of Premier and Cabinet

NSW Government -Department of Premier and Cabinet

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

You. At the centre of big ideas.
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Ongoing, Full Time, Clerk Grade 11/12 role within the Digital and Information team, based in Martin Place
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Flexible working is part of our DNA at DPC. It is not the way we work, so you'll enjoy great flexibility in how and where you work.

Driving big ideas at the heart of government.

At the Department of Premier and Cabinet (DPC), we lead more than 400,000 people in the NSW Public Service to make our state a great place to live, work and visit.

We drive big ideas at the heart of government.

We support the Premier, Cabinet, Ministers, and other government agencies by getting things done.

We deliver services and projects, lead policy development, organise key events for the state, and provide innovative ideas we put into action.

Our work is challenging, rewarding and different every day.

We're diverse and ambitious. We believe that we can accomplish great things when people bring their whole selves to work. We're proud of what we do for the communities of NSW - communities that are reflected in our team.

Imagine your career at DPC and learn more about the department.

About the Role

We currently have an opportunity for an Associate Director, End User Services to join our the Digital and Information Branch on an ongoing basis.

You will collaborate with an amazing and evolving team. You will provide a difference.

The role is responsible for coaching and mentoring the team in finding the right solutions as efficiently as possible and for being an advocate for the business while being a key member of the Service Delivery team and promoting a customer-centric technology culture.

To learn more about the role please review the Role Description.

You are a people person and can motivate a group of staff to become a high performing team
You're eager to make a difference to the communities of NSW
You'll be solution focused & innovative always looking for new ways to do things
You're adaptable, resilient and agile
You have a desire to help your team grow and flourish
You're great at multi

- tasking and managing competing priorities

You're able to influence and negotiate with a variety of stakeholders

Your career, your way.

We are proud of our flexible working culture and we've been a leader of embedding flexible working practices for many years.

Everyone has different needs, and our versatile work culture allows you to craft a work routine to suit you, the business and the people we serve.

At DPC, you get access to:

- flexible working arrangements
- inclusive parental leave for all new parents and return to work coaching
- flex leave
- great learning and development opportunities and professional networks
- employee support services
- fitness and well-being programs
- staff-led networks including the Aboriginal Staff Advisory Committee, DPC Diversity and Inclusion Network (DAIN), and the Young Professionals Network.

How to Apply
- a resume which clearly details your relevant skills and experience (maximum 5 pages).
- a cover letter including your response to the two targeted questions: (maximum 2 pages).

What are key performance indicators for a service desk? How would you improve performance of a service desk team which is not meeting these KPIs
How would you manage a team of staff with varying levels of technical skill sets and career aspirations to provide a consistent level of service to customers

Assessments:

To help us figure out if you're the right person for the role, the selection process may include an interview and relevant assessments, and we expect it will take a couple of weeks.

Talent Pool:

A talent pool may be created from this recruitment process.

Once added to the talent pool, you may be contacted about similar ongoing and temporary roles that may become available over the next 18 months.

Salary:

Clerk Grade 11/12. Package includes base salary ($134,411 - $155,445) plus employer's contribution to superannuation and annual leave loading.

Closing date:

Sunday, 8 January :59 PM)

Approximate start date:

February 2023

Our Commitment
The NSW Department of Premier and Cabinet acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past, present and future.

We recognise and learn from the strengths of First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with, Country.