Technology Analyst - Melbourne, Australia - Origin Energy

Origin Energy

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The ability to establish highly functional professional networks

A great introduction to technology, gaining insights into broad areas of Origin's entire Technology
4Month Contract | Flexible on location

Working for us

At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions.

Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.

THE ROLE

Ready to join an innovative energy company and a leading Technology Service Delivery team with a strong focus on diversity, flexibility, workplace culture and developing you? Origin is a finalist in this year's AWSN's Best Place for Women to Work in Security, and our engagement score is in Australia and New Zealand's top quartile.

Reporting to the Head of Technology Service Delivery, the purpose of this role is to orchestrate and manage Origins recovery capability for Mission and High criticality services across the Origin Energy Technology portfolio.

Technology Business Analysts (TBAs) manage compliance and assurance across the end-to-end service portfolio, validating that all services have been regularly tested, defects identified (and resolved), critical success factors including RTO, RPO and MAO can be achieved, and that upstream and downstream service dependencies are recorded and validated.

Working closely with Service and System owners TBAs also drive the regular reconciliation of Technology Service criticality to ensure alignment to Business Continuity (BCM) requirements, while actively managing our forward test schedule and ability to meet (or exceed) policy requirements.

Closely partnering with Origin's Technology Resilience Leads (TRLs) and Security practice (SEOps).
This is a 4-month full-time contract position.

The role is also responsible for:

Owning the operational delivery practice for the Technology Resilience assurance portfolio
with a focus on critical technology services.
Manage, verify, and monitor the ITSCM testing schedule and the resolution of defects and failures, in concert with our Service Owner community.
Drive the regular reconciliation of BCM Technology requirements to align with ITSCM criticality assessments.
Assure and partner with all Service Owners to ensure all service Business Impact Assessments (BIAs) are reviewed a least annually.
Own and drive the annual recovery playbook exercise for Integrated Gas, Corporate, EUC, Foundation Services and Retail IT including creation and scheduling of the exercise, coordination of all required players and the oversight of document and process improvements/changes as needed.
Curation of ITSCM data including service attributes, technology recovery plans, test completion reports, associated artefacts and the management of risks and issues as required.
Produce regular and accurate management reports for ITSCM assurance, ensuring data is collected from all Service Providers and support teams and reported for analysis and consolidation.
Assist in reviews of process strategy, policy, standards, design, procedures, plans, work instructions, supporting systems and tools, and process objectives and metrics.

IS THIS YOU?
You consider yourself passionate bout digital technology, working in a fast-paced environment. You are an organised individual, a self-starter and are outcomes orientated. You will have broad, practical experience across a number of Service Operations processes. And experience with Cloud Infrastructure & Networking technologies.

You have or can demonstrate:

Have worked as an Incident Manager with at least 5 years ITSM experience within the discipline.
Experienced in roles where the primary purpose was coordinating 1st, 2nd and 3rd level technical and business resources to resolve identified problems.
An analytical mindset to prioritise supplier activities to reduce incident restore times and optimise service recovery.
An solid awareness of ITSM key principals.
Strong verbal and written communications skills including presentation and documentation.
Able to build effective working relationships with stakeholders at all levels.
Client driven, you have a strong focus on providing the best services to customers.
Excellent conflict resolution skills.
Role requires work outside of business hours including nights and weekend and oncall outside of business hours.
Experienced with ITSM tools (ServiceNow preferred).

WHAT THIS ROLE CAN OFFER YOU?

Network and collaborate SME's that are experts in their fields.
Hybrid/ Flexible work conditions. With a number of digital/ Tech opportunities across Origin.
A team that will invest in your training and development.
Interesting and engaging work
A rewarding role supporting Origin's Technology infrastructure

Origin - Where good change happens
A