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12 Month Ftc
2 days ago
u&u Recruitment Partners Sydney, AustraliaAbout the Company · Our teams are as diverse as the homes we care for; · Spin off of a global CPG business, challenging the status quo; · Huge growth ambition across the APAC region; and · One of the biggest names globally in consumer goods. · About the Role · 12-month maternity ...
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Billing Officer 12 Month Ftc
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Core Talent Sydney, Australia04 Mar 2023 · - NSW, Sydney, Australia · - Part-time · - AU$ AU$82000 per annum + Package · - Finance & Accounting · I have been engaged by a well-known non-for-profit organisation that specialises in assisting Australia's ageing community. They provide in-home care, residential ...
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Program Manager 12-month Ftc
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TPG Telecom Barangaroo, AustraliaHybrid Work Environment - We Flex to Thrive · - Exciting time to join a top 100 ASX listed business with big goals. · - Access to a great selection of benefits and corporate discounts · We've only just begun, but what a beginning. In a once in a generation moment, we've brought t ...
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Contact Centre Manager Ftc 8 Months
1 week ago
FutureYou Sydney, AustraliaJob details · Posted · 27 February 2024 · Salary · Base + Super · Location · Sydney · Job type · Contract · Discipline · Business Support · Reference · BH-15030 · Job description · Client Details · National Organisation well known retail brand. · Description · This role is vital ...
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Tanker Driver/ Refueller 6 Month Ftc
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Viva Energy Sydney, AustraliaWe currently have an opportunity for a Tanker Drivers/ Refueller based out of Bankstown Airport, which work remotely on bushfire campaigns throughout NSW This role would suit someone that wants to stay active and has an interest in the aviation industry. This role will play vital ...
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Contact Centre Manager Ftc 10 Months
1 week ago
FutureYou Sydney, AustraliaJob details · Posted · 24 April 2024 · Salary · Base + Super · Location · Sydney · Job type · Contract · Discipline · Business Support · Reference · BH · Job description · Client Details · National Organisation well known brand. · Description · This role is vital for engaging cu ...
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Contact Centre Manager Ftc 10 Months
3 weeks ago
FutureYou Sydney, AustraliaJob details · Posted · 10 April 2024 · Salary · Base + Super · Location · Sydney · Job type · Contract · Discipline · Business Support · Reference · BH · Job description · Client Details · National Organisation well known brand. · Description · This role is vital for engaging cu ...
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Tanker Driver/ Refueller 6 Month Ftc
5 days ago
Viva Energy Sydney, AustraliaWe currently have an opportunity for a Tanker Drivers/ Refueller based out of Bankstown Airport. This role would suit someone that wants to stay active and has an interest in the aviation industry. This role will play vital role in the community playing an important role in the e ...
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Vertex Pharmaceuticals Sydney, Australia Part timeJob Description · Vertex Pharmaceuticals · **Job Description**: · Type: Part Time, · Term: 12 month FTC · : · The Admin Associate provides administrative support for the company functions in Australia. This permanent part time role is 3 days a week, sharing responsibilities with ...
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Chubb INA Holdings Inc. Sydney, AustraliaChubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance ...
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Citi Australia Sydney, AustraliaAt Citi, our employees reflect the remarkable range of cultures and perspectives of our clients across the more than 160 countries and jurisdictions where we do business - a powerful advantage that combines global insights with deep local knowledge. We recognize that unique indiv ...
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Operations Analyst 6-month Ftc
1 week ago
West Recruitment Bankstown, AustraliaImmediate start | 6-month FTC · - Onsite parking · - Hybrid working arrangement · **Your new employer....** · Our Client is a well known national business with a portfolio of brands that can be found in most Australian households. Due to an internal promotion, the operations anal ...
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Accountant - Commercial Property - 6 Month FTC
2 weeks ago
Stockland Units Sydney, AustraliaCareer Opportunities: Accountant - Commercial Property - 6 Month FTC · We have an exciting opportunity for an Accountant to join the Commercial Property team at our Sydney Head Office. This Position is a 6 month Maximum Term Contract. · The Opportunity · In this role you will wo ...
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Contact Centre Manager FTC 11 months
1 week ago
FutureYou Haymarket, AustraliaClient Details · National Organisation well known brand. · Description · This role is vital for engaging customers. The individual will manage the Customer Service Supervisors and Officers to deliver excellent customer experience, handle team escalations, be responsible for all m ...
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Business Project Manager 6 month FTC
2 weeks ago
FutureYou Sydney, AustraliaFast-paced and high performing culture complimented by the most beautiful grounds and proximity to public transport, the Eastern Suburbs and Sydney CBD. · Great leadership and high performing culture. · About our client: · A prestigious and renowned school offers progressive myri ...
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Accountant - Commercial Property - 6 Month FTC
2 weeks ago
Stockland Sydney, Australia Fixed TermWe have an exciting opportunity for an Accountant to join the Commercial Property team at our Sydney Head Office. This Position is a 6 month Maximum Term Contract. · The Opportunity · In this role you will work alongside key accounting teams (both internal and external) to part ...
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Rhodes - HR Coordinator - 6 Month FTC
1 week ago
DHL New South Wales, Australia Full timeAbout us · DHL Supply Chain offers a challenging yet exciting place to work where every day we ask you to be the best that you can be. In return we offer an excellent working environment and the security of working with the world's foremost logistics solutions provider. · At DHL, ...
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Accountant - Commercial Property - 6 Month FTC
3 weeks ago
Stockland Sydney, Australia Full timeWe have an exciting opportunity for an Accountant to join the Commercial Property team at our Sydney Head Office. This Position is a 6 month Maximum Term Contract. · The Opportunity · In this role you will work alongside key accounting teams (both internal and external) to partn ...
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Contact Centre Manager FTC 11 months
2 weeks ago
Future You Sydney, Australia Full timeClient Details · National Organisation well known brand. · Description · This role is vital for engaging customers. The individual will manage the Customer Service Supervisors and Officers to deliver excellent customer experience, handle team escalations, be responsible for all ...
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Contact Centre Manager Ftc 11 Months
2 weeks ago
Futureyou Sydney, Australia Full timeClient Details National Organisation well known brand. · Description This role is vital for engaging customers. · The individual will manage the Customer Service Supervisors and Officers to deliver excellent customer experience, handle team escalations, be responsible for all met ...
Contact Centre Manager Ftc 11 Months - Haymarket, Australia - Futureyou
Description
Client DetailsNational Organisation well known brand.DescriptionThis role is vital for engaging customers.
The individual will manage the Customer Service Supervisors and Officers to deliver excellent customer experience, handle team escalations, be responsible for all metrics and reporting for the customer service team, and drive continuous improvement for customer experience, team engagement, and productivity.
Oversee all aspects of the operation including Customer Service (calls and administration related functions)Coaching & developing team to achieve expectations and performance goals (feedback, training and development, performance reviews
Identifying and optimise continuous improvement opportunities across the business and reducing operating costs
Identifying and developing key initiatives (projects) to further enhance the team's function
Regular Reporting and enabling data-driven decisions
Managing and maintaining high service standards (queues, call times, client service expectations etc.)
Resolution management (taking ownership of escalated enquiries/complaints)
Continuously driving engagement and values-based culture across the Contact Centre and all areas of the organisation
Workforce planning (including rostering, recruitment, time and attendance)
Building and maintaining internal and external relationships, continuing to cement our reputation and market presence
Reporting call data and client trends to our Executive Team
Contributing to ad-hoc strategic projects taking place within the organisation.
Profile
Proven experience as a customer service manager ideally in Retail
Desirable to have experience with an outsources provider
Experience in providing customer service support in a retail and professional environment
Experience in leading teams of 20+ people
Experience in managing rosters to KPIs
Experience managing sensitive customer data
Familiar with Zendesk, Microsoft Office , particularly Outlook, Power Point, Word and Excel
Ability to lead and manage diverse teams in a fast-paced, high pressure, client-focused environment
Leadership experience with a transparent style that instils confidence and builds capability
Solutions-focused and ability to identify opportunities to drive and deliver outstanding service
Be well structured with strong communication skills and the ability to work autonomously
Be uncompromising on the level of quality when it comes to delivery and execution
Has a strong understanding of emerging technologies and how to implement innovative technology to strengthen the function's future capabilities and evolve the workforce.
Job OfferHigh perfomning team and businessPlease apply or contact Corin for a confidential discussion or -#J-18808-Ljbffr
