Customer Service Consultant - Adelaide, Australia - SMAART Recruitment
Description
Full time permanent position | $68,620 salary package + penalties + bonus- Mon-Fri | Paid training | WFH 12 days a week after probation
They are now looking for 4
Customer Service Consultants to join the team in their state-of-the-art
Adelaide Pirie St office, starting in March
.
As a customer service consultant, you will be the first point of contact for their customers when they run into problems with their truck, and you play a big part in the full problem-solving cycle.
This is a varied role that will see you work with customers as well as other service providers like tow companies and medical or incident response.
The role is diverse, but you will be well equipped to handle a range of different queries and situations due to their 14 weeks of extensive paid training and onboarding.
About the position:
- Fulltime permanent position
- Rotating roster between 9:00am and 7:30pm, Monday-Friday
- They are a 24/7 operation, so from time to time you may have the opportunity to do an early start or late finish or work a weekend shift, which attracts penalty rates
- Charlestown (Newcastle) location, modern office
- After a 6month probation, the role will become hybrid and you can work from home 2 days a week, on Tuesdays and Fridays
- Extensive paid training
- 4 positions starting March 18th
What we are looking for:
- Someone who is empathetic and enjoys helping people
- Previous experience in customer service, call center, administration, reception retail, or hospitality would be great
- Ability to think on your feet and problemsolve
- Exceptional communication skills, both verbal and written
- Experience with computer systems or affinity with technology
- Resilience and the ability to stay calm under pressure
This is a great position for anyone who is looking to join a large company with clear goals and values, great training, and a supportive company culture.
"APPLY" button.
Should you have any questions, please feel free to contact Will or Josh at SMAART Recruitment on
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