Aps3 Participant Support Officer - Canberra, Australia - DFP Recruitment Services

DFP Recruitment Services

Verified Company

Canberra, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job description:

18-month contract

Hourly rate of $36.27p/h Plus Super

Work From Home, with occasional office contact

About the Organisation
This is a large Federal Government Department that operates throughout Australia. This team has a focus on delivering key health strategies for the coming years.

About the Role

The APS3 Participant Support Officer will work within defined parameters relating to their area of responsibility, in the Complex Support Needs team.

This team provides specialised support for people with disabilities and additional complexities.

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

The position may have a public contact aspect and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities may include but are not limited to:

Managing and resolving participant matters by actioning planning tasks as per the relevant legislation.
Providing counter/reception support for the local office including participant enquiries in the selfhelp kiosks and department's online support.
Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
Undertaking research and investigation activities and preparing associated reports and correspondence.
Undertaking a range of data entry activities and ensuring follow up is completed.
Receiving and recording complaints and other feedback in the internal business systems.

Essential:

As this is a remote role within Federal Government, applicants must have previous experience working within the Australian Public Services.
Ability to work autonomously or at one of the local branches, as required.
Excellent organisational skills.
Ability to quickly learn new computer systems.

As this is a Federal Government role, only applicants that hold Australian Citizenship will be considered.

Please note:
this role may require further security clearances in addition to the mandatory Pre-Engagement Check.

To apply

Note:
You may be required to provide evidence of your COVID-19 vaccination status.