Credit Management Officer - Perth, Australia - Water Corporation

Water Corporation

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Credit Management Officer

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12T0

Primary Location WA-Perth - North-Balcatta Office

Organization Customer Billing Operations
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Prominent WA brand and purpose driven organisation:

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12-month Fixed Term position:

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$83,859 plus Super

About the role
We have a 12-month opportunity for an experienced Officer within the Customer Financial Solutions, Credit Operations team.

Our Credit Operations team are primarily responsible for recovering debt from customers who refuse to pay or neglect to pay.

If you have a passion for helping others and a desire to learn new things, with the right attitude and can live our values, we want to hear from you.

We will provide you with full leadership support, mentoring/coaching and most of all a great team to work with, to assist you to succeed.

What the role will involve

Deliver outstanding customer service to our customers, both internal and external
Negotiating payment arrangements and lump sum payments
Excellent interpersonal, communication, customer service and organisational skills
Ability to prepare correspondence, investigate and analyse data
You are a problem solver who likes to take ownership
You want to develop your skills across a wide variety of areas within credit
Solid computer skills and proficiency in Microsoft office software
Managing accounts through the recovery, restriction, and legal cycles

Key skills and experience

A "cando" attitude with a "think outside the box" mentality
Ability to work autonomously and display proactivity
You can connect with your customers in a way that makes them feel comfortable to share openly
You demonstrate empathy for your customer's situation You have an understanding of the magistrate's court process, along with some legal knowledge
You understand all products and services available
Have an appreciation of balancing the needs of the customer with the needs of our business

Does this role sound like your next career move? If yes, apply
Please submit a covering letter and resume that best demonstrates your ability to meet the requirements of this role.

Applications close Wednesday 16th August 2023

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

To read our diversity and inclusion statement, please visit our website