Client Implementation Manager - Melbourne, Australia - ANZ Banking Group

ANZ Banking Group

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Req ID: 55410

Department:
Insto Ops Onboarding

Division:
Institutional

Location:
Melbourne

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they're buying a home, building a business or saving for things big or small.

The Client Implementation Manager is critical to making this happen and will:

Manage multiple simultaneous customer implementations according to mandated product sale and customer requirements
Maintain positive relationship with and feedback from internal stakeholders (Account & Relationship Management) in regard to expectations met
Liaise with appropriate Operations service areas to drive end to end delivery of customer solutions
Lead & communicate customer centric behaviours and values across team/work stream/Stakeholders; Drive a culture of customer centricity
Coach and train to uplift capability amongst the team
Look to take on a hybrid of functionalities amongst the team, and provide coaching/ team leadership

Role Location:
Melbourne

Schedule:
Full Time

Role Type: 12 Months Fixed Term

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

Exceptional customer/relationship and interpersonal skills
Demonstrated ability to work under pressure in an accurate and timely manner with ability to reprioritise work to meet changing demands
Excellent planning, workflow and problem solving skills
High attention to detail
Negotiation skills and an ability to influence positively
Ability to build and maintain cooperative relationships with stakeholders
Highly developed communication skills both verbal and written
Advanced excel skills would be an advantage but not mandatory

You're not expected to have 100% of these skills.

At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So, why join us?

There's something special about being part of ANZ.

From the moment you join us, you're part of a team working towards a common goal:
improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we've committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability.

We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it's not just our customers who'll feel your impact. You'll feel it too.

Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

07/12/2023, 11.59pm, (Melbourne Australia)