Service Desk Analyst - Brisbane, Australia - Icon Group
Description
Information Technology
Brisbane
Full Time
Icon Group
Icon Group is Australia's largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand.
We are built on a strong but simple vision - to deliver the best care possible, to as many people as possible, as close to home as possible.
With more than 3,000 employees company-wide, we bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally.
Here's what our people said what it takes to succeed and love life at Icon:
- You'll truly want to work together towards our ambitious vision and goals
- You'll embrace and enjoy pace, progress, and change we rarely sit still for long
- You'll need a serious work ethic and a thirst for job satisfaction that sees you putting up your hand to grab opportunities
A few of our benefits
- Discounts and cashback on hundreds of brands through our internal ignite app
- Flexible work arrangements avalaible, including remote working, compressed work weeks, varying startfinish times and so much more
- Access to novated lease options via our partner RemServ
- Access to paid parental leave
- Access to our Employee Assistance Program (EAP)
- Professional development program
The Opportunity
Every person at Icon plays an important role in shaping our impact and driving our success. And as
Service Desk Analyst on a
permanent
full-time basis based in our
South Brisbane office, you'll join a truly connected and talented team, providing level 1 IT Service Desk support for all divisions of our organisation globally.
At Icon, you'll play a key part by:
- Escalating incidents with accurate documentation to level 2 and 3 support
- Recording, tracking, and documenting all actions in the incident response and resolution process
- Using remote tools and diagnostic utilities to aid in troubleshooting
- Performing handson fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
- Installing antivirus software and ensure virus definitions are up to date
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Maintaining inventory changes in the IT Service Desk CMDB database from field input
- Deploying prepackaged software using distribution tools and processes as requested by end users
About You
- Demonstrated experience working in a similar role, with working knowledge of a range of diagnostic utilities and basic computer hardware
- You'll understand the importance of being organised and have a key eye for detail
- With your active communication skills, you'll be eager to build strong working relationships with internal and external stakeholders
Excited to join us and help change people's lives for the better?
At Icon,
**You Can.
More jobs from Icon Group
-
Medical Secretary
Brisbane, Australia - 1 week ago
-
Logistics Technician
Sydney, Australia - 1 week ago
-
Hospital Dispensary Technician
Melbourne, Australia - 2 weeks ago
-
Dispensary Technician
Brisbane, Australia - 2 weeks ago
-
Courier
Greater Adelaide SA, Australia - 3 weeks ago
-
Pharmacy Technician Team Leader
Perth, Australia - 1 week ago