- Provide quality customer service
- Deliver product training
- Document and maintain current user manuals and guides
- Participate in customer driven and internal projects as required
- Convey a professional and courteous attitude in interaction with customers
- Other tasks as directed by Management
- Provide feedback on Customers' use of the software or areas of improvement
- Ability to work within a team to achieve agreed outcomes
- Ability to work with a customer to understand their needs and translate/develop that to a best outcome software solution
- Ability to work independently to carry our daily tasks
- Ability to manage more than one task at any time
- Ability to prioritise issues
- Understanding of software application products
- Customer service experience in an IT environment
- Positive attitude
- Excellent oral and written communication skills
- Customer relationship management skills
- Ability to communicate technical issues clearly and in an easily understood manner
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Training Consultant - Melbourne, Australia - Civica UK Ltd
Description
Job Title- Trainer
Location- Geelong, Vic
Department - Care
Role Purpose
To assist customers and team members in using Carelink suite of software products. Provide quality customer service based on training to increase product knowledge and update user guides.
Requirements
Key Responsibilities
Essential Competencies
Interpersonal Skills
Benefits
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
