Customer Service Officer - Sydney, Australia - Zoom Recruitment

Zoom Recruitment

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

THE COMPANY

Zoom Recruitment are partnering with the Australian division of a leading global organisation which manufacture and distribute a range of specialised and innovative equipment which are utilised across a variety of industry sectors including Construction, Mining, Energy, Chemical, Defence, Emergency Services, Transport and Manufacturing.

THE ROLE:

Currently a position exists for an experienced
Customer Service Officer to join their operation within their modern and well-appointed Western Sydney head office, which also incorporates their purpose-built manufacturing and distribution facilities.

KEY RESPONSIBILITIES

Managing inbound calls from customers and potential customers regarding the company's services & equipment
Fielding any complaints and dealing with or escalating issues as required
Providing high levels of customer service to ensure that client or potential clients experience has a positive outcome
Entering relevant client related information into CRM (Sage 500) platform
Following up on delivery of equipment and backorders
Educating the customers in relation to new products or services
Liaising effectively with internal stakeholders particularly Sales Team
Advising customers of product related information
Providing customers with accurate advice and information.
Approaching all processes with a view for continual improvement.

KEY CRITERIA

Minimum 3 years' previous experience in an inbound / outbound customer service role
HSC / Business Cert II or Similar
Previous exposure to technical and/or manufacturing industry (Highly preferred)
High levels of professionalism and responsibility
Excellent phonebased communication and interpersonal skills
Developed problem solving abilities
A willingness to develop a strong knowledge of the company's products and services
Strong time management skills and a sense of urgency
A proactive and cando approach to your role
Ability to work autonomously and within a small team

To find out more please call Adam on

ONLY AUSTRALIAN PERMANENT RESIDENTS WILL BE CONSIDERED