Service Delivery Representative - Melbourne, Australia - Visy

Visy

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job no: 510438

Work type:
Full Time

Location:
Melbourne - North

At Visy, we love solving problems. And that's something we do better working together. We're looking for people who see what's ahead and run towards it. Visy people are helping us to achieve our vision to become the global leader in sustainable packaging. Because together, we can create a better world.

The Opportunity:

Every year we collect, receive and sort nearly 2 million tonnes of paper, cardboard, glass, plastics, steel and aluminium from Australian and New Zealand households, businesses, and schools, recovering the greatest amount of material we can at our MRFs and sorting facilities.

Reporting to the
Service Delivery Team Leader, you will be responsible for delivering improvements in customer service through the effective resolution of escalated customer issues.

Your day-to-day will involve generating new business while servicing the needs of repeat customers by resolving any issues and providing excellent customer service.

You will be an energetic person looking to make a move into an office-based role. You must be passionate about building strong relationships and ensuring excellence in
customer experience.

No two days are the same

The key responsibilities will include, but not be limited to:

Actioning and resolving service requests, investigating repeated service failures with the aim of eliminating them
Generating sales leads and direct sales to ensure targets are met
Daytoday administrative tasks, including maintaining the accuracy of the database
Complying with OHS&E policies and procedures
Building and maintaining strong internal and external stakeholder relationships
There will be a requirement in this role to work weekly rostered shifts.
8 am 5 pm

What you will bring to the team:

Ability to prioritise and deliver in a fast-paced environment
High levels of attention to detail
A passion for streamlining and enhancing efficiencies
Previous experience in customer service (highly desirable)
Enthusiasm to learn and work hard
Desirable Salesforce and CRM experience

When you join Visy, you're joining a global leader dedicated to making serious progress in the sustainable packaging and recycling industries.

We want to find solutions, make an impact and grow our business. If you can help us, you'll fit right in.
There's never been a better time to join Visy

_ You will be required to meet Visy's employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing)._

_ Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion._

Advertised: 06 May 2024 AUS Eastern Standard Time

Applications close: 09 Jun 2024 AUS Eastern Standard Time