Travel Consultant - Cheltenham, Australia - APT Travel Group

APT Travel Group

Verified Company

Cheltenham, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Work options:
Hybrid

Work from home and office

ABOUT US - Based in Cheltenham, Melbourne

Captain's Choice, Botanica and Antarctica Flights are boutique travel brands offering extraordinary experiences to our guests. As part of the Australian privately owned _APT Travel Group_, we create bespoke and unique travel experiences.

Captains Choice has been setting the agenda in luxury travel for almost 30 years. We make the impossible possible, providing luxury travel to all corners of the globe using exclusive modes of transport including private jets, luxury trains and boutique vessels.
Botanica specialises in botanically focused tours and cruises, creating unique itineraries led by expert botanical guides.
Antarctica Flights offers the world's most unique day trip a scenic flight from Australia over Antarctica.

THE ROLE

If you're passionate about travel, enjoy talking to people and proficient with systems, this could be the role for you.

Our Travel Consultants are responsible for the end-to-end sale and service of travel bookings for guests and travel agents, with a focus on exceptional customer service.

In line with our bespoke journeys, our service is recognised by our guests as industry leading. This role works across Captain's Choice, Botanica and Antarctica Flights.

Specifics for the role include:

Be the contact point for sales and service enquiries
Provide exceptional service, across all guest interactions
Develop and maintain effective and efficient work processes and procedures
Effectively communicate with internal and external staff
Establish and maintain a continual review of guest touch points

OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

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Genuine service:

We genuinely care about the experience we create for our guests, trade partners and internal stakeholders

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Better together

We are better when we connect and collaborate, valuing all opinions

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For tomorrow

We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the longterm view over shortterm benefits

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Celebrate the moments

We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

ABOUT YOU
As an experienced consultant, you will bring the following to the role:

Experience in a telephone sales environment
Ability to work in a fast paced and changing environment
Previous travel industry experience preferred but not required
Working knowledge of a GDS preferred but not required
Proficient and confident with computer systems and programs
Exceptional customer service skills
Excellent written and oral communication skills
High quality attention to detail
A positive and enthusiastic approach

WHAT WE OFFER

Flexible work place culture with working from home hybrid model

Monday

Friday, no weekends or late nights
Comprehensive training across our processes & product range
Exposure to Product, Training and Operations teams
Incentives and familiarisation trips to experience our products first hand
4 weeks' annual leave per year plus a bonus week if requirements are met
Chance to give back via our work place giving initiatives through our One Tomorrow Foundation
Career growth and development opportunities
Great team environment throughout the company
Onsite parking, close to public transport, shops, cafes and Southland

If this sounds like the role for you, please click APPLY and send through your resume and a cover letter outlining your relevant experience.