Tech Compliance Officer - Richmond, Australia - CitiPower and Powercor

CitiPower and Powercor

Verified Company

Richmond, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Tech Compliance Officer - No Go Zone
Richmond, VIC, AU, 3000

About us:

CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria.

These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure projects in Victoria.

We provide reliable, safe and affordable electricity and our businesses are independently rated as the best in the country for their efficiency.

Sustaining this is all the more critical and challenging as greater electrification of homes, fleets and industries becomes a core strategy for reducing carbon emissions and addressing climate change.

Be supported in a workplace that's both dynamic and welcoming, learning from the best in the business, and where there's a focus on inclusivity, collaboration, and rewarding the individual and their aspirations

About the Role:

We currently have a fantastic opportunity for a Technical Compliance Officer (No Go Zone team) within our Customer Services Group reporting to the No Go Zone Manager.

As a Technical Compliance Officer - No Go Zone you will be required to but not limited to manage works in and around the No Go Zone, assisting all internal and external customers in the preparation, issuing and close-out of responses to requests for information regarding the location of CitiPower and Powercor assets.

What you'll deliver:

Provide internal and external customers with effective specialist support and advice in relation to queries and issues regarding CitiPower and Powercor's register of underground and overhead assets, Permits to Work, the No Go Zone process and structure clearances from CitiPower and Powercor's distribution networks
Working in the vicinity of both overhead and underground assets, providing informative technical advice to internal and external customers regarding the content and validity of plans, standards for Permits to Work and general customer enquiries
Detailed customer liaison and negotiation to ensure CitiPower and Powercor's legal and regulatory obligations are met
Identify and implement improvement opportunities related to customer service and Permit to work services
Ensure that all customer requests are registered, responded to, and actioned in a timely and accurate manner and approved method
Actively display and promote the required business principles and behaviours such as taking responsibility, working in a team, negotiating, and resolving disputes
Provide support to key stakeholders on the interpretation, compliance, and implementation of regulatory initiatives
Foster a positive business relationship with electrical safety regulators based on credibility and trust

To succeed in this role you'll have:

Certificate of Competency (Distribution Systems)/Certificate of Technology (Electrical)/Certificate IV Electrical/ Associate Diploma Electrical Engineering, Certificate III in ESI
Power Systems or significant industry experience
Proficient in the use of standard industry underground cable locators
Knowledge and understanding of applicable legislation, CitiPower and Powercor policies and procedures regarding Customer Compliance activities
Proven success in building relationships with clients
Strong interpersonal skills, including the ability to work across the organisation and interact / influence / negotiate effectively at all levels of management and with peers
Ability to prioritise and focus on the critical issues with the highest business impact
Incumbents may be required to undertake availability duty

Your career with us:

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we're committed to equal opportunities for all employees.

Our benefits include:

Exposure to industry leading practices within a strong and stable company
A supportive team culture
A great incentives package including an annual performance bonus, health and fitness subsidy, salary packaging options and much more.

OUR VALUES:
Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

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