Luxury Travel Specialist - Melbourne, Australia - Jivaro

Jivaro

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job title:
Luxury Travel Specialist (Travel Specialist Department)

Location:
Melbourne Head Office (hybrid), or WFH (if outside of Melbourne)

Reports to:
International Sales Manager

Permanent:
Full Time

About the Role:

Our client was founded in 1962 and has grown into an international travel group with over 55 offices in 30 countries and is all about "Inspiring Experiences." The Travel Specialist will report to the International Sales Manager and will construct and sell bespoke luxury itineraries and tours to travel agents and direct clients, ensuring all guests have an "inspiring experience" and receive exemplary service.

Key Responsibilities:

Follow up all enquiries and quotes with the aim of increasing conversion
Qualifying, creating, and presenting detailed bespoke itineraries.
Requesting quotes for company itineraries by liaising with company worldwide offices and 3rd party DMC's
Manage all aspects of client relationship throughout the course of their enquiry/booking
Processing bookings via company worldwide offices
Preparation of airfare quote options (using Wholesale/Retail or Published fares)
Reconciliation of all files.
Ensuring accurate Quote, Confirmation and Final Documentation is sent to clients/agents
A commitment to open communication with onsite DMC's, 3rd party suppliers and direct clients, setting clear and definitive expectations, with an aim of 24hour turnaround.
Actively and consistently sell to achieve individual and team sales targets.
Participation and assistance with business development activities
Attend appropriate supplier functions and training sessions
Represent company on familiarisation trips, trade shows, hosted agent familiarisations and functions outside work hours when required.
Compile detailed report and presentation of any family trips to all staff.
Commitment and contribution to a positive, motivated, and cohesive team environment.
Assist in other areas of the business when required.

Key Requirements:

Extensive experience selling specific destination and a passion for the destination
Travel experience to destination of specialty
Personal travel experience and knowledge of other key company destinations
Minimum 3 years' experience in a reservations or consulting role preferably in wholesale travel
Experience in a fastpaced work environment with high volume workload Computer Skills
Proficient in Microsoft Office (Word, Excel, Power Point & Outlook)
Experience in using an inhouse travel system (Travel Studio experience would be considered an advantage)
Experience using a Global Distribution System (GDS) preferably Sabre Skills & Aptitude
Committed to the highest level of customer service.
High degree of attention to detail.
Excellent communications skills both written & verbal
Team player and ability to effectively work across all departments (product, marketing, sales, finance.
Willingness to take on challenges.
Demonstrated knowledge of sales principles and the ability to close the sale.
Strong time management skills are essential.
Ability to work autonomously
Demonstrated understanding of the requirements of highend clients
Up to 2 weeks travel may be required (interstate and overseas) to participate in familiarisation trips.
Some out of hours work will be required (to attend training, product sessions, events