Head of Operations - Brisbane, Australia - Davidson Group Services

Davidson Group Services

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Organisation
Our client is a global provider of childcare services.

With an established national presence they have a directive for rapid expansion with the ultimate goal to become the largest in their sector in Australia.

They are currently partnering with Davidson to recruit a Head of Operations for Enrolments.

The Role

The Purpose of this role is to manage the enrolments team, a centralised business contact centre function which is responsible for enrolment related communications with all customers.
Using strong leadership and clear direction ensuring a highperformance culture across a diverse stakeholder group.
Responsible for setting KPI's within the current team using best practice from existing operations to raise overall quality of enrolment throughout the childcare centres.
Drive operational efficiency in the enrolment process + develop and manage quality assurance and performance metrics to ensure continuous improvement.
Establish and maintain a partnership with global peer network to share learnings and best practices across.

The Person

We are looking for someone with senior leadership experience with the ability to align and motivate a mixed group of stakeholders from executive level to individual contributors.
A proven track record of managing high performing contact centre type teams.
A strong analytical and commercial acumen is required especially as the organisation is expanding.
While previous childcare industry experience is not essential a commitment to the company values of excellence in health, wellbeing, and safety of children, families and fellow employees is a minimum expectation.
Willing to develop your career as the company grows including opportunities for domestic and future international travel to liaise with your colleagues.