Admin/student Support Officer - Sydney, Australia - Magnus Recruitment Solutions

Magnus Recruitment Solutions
Magnus Recruitment Solutions
Verified Company
Sydney, Australia

1 month ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
We are seeking a compassionate and empathetic
Admin/Student Support Officer to join one of our client's team.

As a Student Support Officer, you will be responsible for providing a range of support services to our students to ensure their academic success and well-being.


Responsibilities:


  • Provide academic, personal, and career counselling to students
  • Develop and implement support programs and initiatives to enhance student success
  • Monitor and track student progress, and implement strategies to address challenges
  • Collaborate with academic staff and faculty to ensure that students receive the necessary support
  • Process student admissions through student management system (acelerate or RTO Manager) & PRISMS
  • Provide a high level of customer service to students and staff
  • Followup on students who require academic support, and engage them in an intervention plan where required
  • Issue warning letters according to Institute's policies and procedures
  • Responding to and managing a range of student enquiries and issues
  • Coordinating and scheduling classes
  • Preparing student and trainer paperwork for courses
  • Data entry of student enrolments, attendance and student completions
  • Make sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirements
  • Auditing student files for compliance
  • Respond to student inquiries and complaints, and provide guidance and referrals as needed
  • Maintain accurate records of student interactions and progress
  • Stay uptodate with trends and best practices in student support services

Requirements:


  • Bachelor's degree in education, counselling, or a related field; Master's degree preferred
  • 3+ years of experience in student support services
  • Must have experience in eskill
  • Strong knowledge in student management and AVETMISS system, PRISM and other relevant software like aXcelerate or RTO Manager
  • Strong counselling and mentoring skills, with the ability to build rapport with students
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with staff, faculty, and other stakeholders
  • Knowledge of student support services and resources
  • Strong organizational and timemanagement skills
  • Passion for student success and a commitment to diversity, equity, and inclusion

Experience:


  • Admin/
Student Support Officer: 1 year (preferred)


Work Location:
In person
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