Strategy Analyst - Gosford, Australia - NSW Government -Department of Customer Service

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Strategy Analyst, 6 months Temporary opportunity with possible extension up to 18 months. Talent Pool will be created from this recruitment.

Flexible location - role can be based in Sydney / Bathurst / Gosford / Tweed Heads

Hybrid working options available and all flexible working arrangements considered including part-time, part-year and job-share


An exciting opportunity has arisen for a Strategy Analyst to join the NSW Telco Authority, a rapidly growing part of Digital.

NSW within the Department of Customer Service.

We are in search of Strategy Analysts to support the delivery of key projects under the NSW Connectivity Strategy. You will work in multi-disciplinary project teams that develop strategic advice and solutions to support cross-government connectivity priorities.

The Connectivity Strategy consists of several workstreams and outputs that will enable the NSW Government to coordinate, prioritise and deliver the future connectivity needs of agencies and citizens.

This is an exciting opportunity where you will work across government agencies, with customers and telecommunications firms.


You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places digitally enabled, connected and safe.


The role sits within the Whole of Government Connectivity Strategy Team in the Strategy and Innovation Unit of NSW Telco Authority.

Opportunities this exciting don't come around often. Don't let this one pass you by


In this role you will:


  • Translate complex analysis into meaningful insights and recommendations to effectively influence a diverse range of key stakeholders
  • Support the delivery of complex strategic programs and initiatives to realise a range of efficiencies and benefits within a fast paced, agile and highvolume environment.
  • Consult with diverse stakeholders and provide high quality, accurate and professional advice given potentially competing priorities.

To be successful in this role you will demonstrate:

  • Good problem-solving skills, the ability to analyse options and provide recommendations to improve connectivity outcomes. Good skills in financial modelling, data analytics, and market research would be viewed favourably.
  • Strong verbal and written communication skills, with the ability to synthesise and present complex information clearly.
  • The ability to build relationships with, and between, stakeholders to engage with users to understand and analyse solutions to business problems, collate needs, and research and develop solutions that are fit for purpose.

What we need from you:

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.


About NSW Telco Authority
We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.


NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.


We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.


We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people.

We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation


Closing Date:
Monday, 19th June 2023 at 9.59am


Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.


You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.


For more information, please visit
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