Product Specialist 62k4 - Sydney, Australia - Hatch

Hatch

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This role is at Qualtrics (not for Hatch)
Hatch is supporting Qualtrics to find a great Product Specialist to join their customer service team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Qualtrics.

About the role at Qualtrics

Product Specialists work with all levels of customers to guide them through our products and ensure that they are receiving a high level of care and support on the software.

They are energized by the opportunity to work through difficult technical issues, creatively problem solve, and communicate with customers.

A day in the life:

The one constant about Qualtrics is progress you regularly adapt and learn as our products and technologies change.
We have an open office environment here at Qualtrics, so you collaborate with fellow product specialists by finding outsidethebox solutions for both our customers and our processes.
Help the company innovate in how we service our customers, transforming our business, and its products.
Learn more about a day in the life on our Qualtrics University website.

Seniority

Entry Level - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

Core Responsibilities

Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
Query Handling

(online / live chat)

Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences

Strengths

Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience

Service orientation

Actively seeks and develops strategies to help key stakeholders

Verbal communication

Speaks clearly to convey information effectively to a target audience

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Qualtrics.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.

To put it simply, Hatch is for everyone.

Salary:
$50, $120,000.00 per year

Work Location:
One location