Rep Ii - Melbourne, Australia - AmerisourceBergen

AmerisourceBergen

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

What you will be doing:

***: This role is responsible for providing an outstanding customer experience and solution-based approach to all World Courier customers, in both the Clinical and Commercial departments.

The role is vital to ensuring customer needs and expectations are not only met, but exceeded, and the reputation of the Company is enhanced during each engagement.

Key accountabilities include.

Manage and resolve client issues and complaints in a friendly and professional manner, ensuring clients are satisfied with resolutions provided.
Maintain and update database of Poison Licenses for World Courier 3PL clients in the relevant ERP and SharePoint, where applicable.
Maintain and update Clinical ERP with authorised consignee list
Enter orders into the Clinical ERP
Produce and monitor Commercial and Clinical reporting and statistical information

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Previous customer service experience.

International & domestic geographic knowledge is preferred but not mandatory An understanding of Imports and Exports processes and statutory requirements is preferred but not mandatory Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook.

Experience negotiating timelines and pricing with a range of stakeholders

REPORTS DIRECTLY TO:

Client Operations Manager CSS

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong interpersonal and communication skills. Sound level of numeracy and demonstrated attention to detail Strong time management and organisational skills. Sound written and verbal communication skills. Problems solving skills. Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands. A calm and customer focused approach. Ability to use initiative.

What your background should look like:

What AmerisourceBergen offers:

We offer a competitive total rewards package which includes benefits and compensation.

Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members' and their families.

Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Schedule:

Part time

Affiliated Companies:

Affiliated Companies:
World Courier (Aust) Pty. Ltd

Equal Employment Opportunity:

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals.

Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

APAC > Australia > Melbourne > Reid - MEL

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