Manager - Workforce Optimisation - Brisbane, Australia - QSuper Group

QSuper Group

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Be part of an inclusive and high-performing team

Enjoy a rewarding career move with opportunities for development

Make a difference with a fund that puts members first

About us

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust

is the super fund formed through the merger of Sunsuper and QSuper. As

one of Australia's largest

superannuation funds,

we

proudly take care of over $200 billion in retirement savings.

Our teams are as diverse and unique as the members we strive to inspire and empower.

Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

About the role

Every one of our team contributes to helping make our members' world better. As

a

Manager - Workforce Optimisation

in our Member Services team, you will

drive operational excellence through the production of

reliable volume and resource forecasting, driving resource optimisation across the business, understanding the broader landscape, and effectively using data to predict the current and future needs for Member Services.

This permanent role will work collaboratively across Member Services and the broader Group to understand key drivers that are likely to impact plans and develop and maintain operational resource plans on behalf of Member Services.

Your skills and experience will lead the Workforce Optimisation team and is responsible for embedding an integrated

Workforce Planning function including all applicable forecasting, scheduling, adherence, real time monitoring, governance and associated reporting and operational support.

About you

If this is the right role for you, your skills and qualifications may include:
Experience leading a workforce planning function in an operational business

Knowledge and understanding of Member Services related workforce planning requirements and methodologies

Experience with Contact Centre WFM and Telephony solutions

Demonstrated ability to acquire knowledge and experience leveraging business process improvements to deliver business focused solutions

High level financial management skills including an ability to work collaboratively with our Finance Business Partner to develop the Member Services budget and associated business cases for resourcing requirements

Excellent collaboration skills with proven experience in drawing together multiple parts of a business to deliver a cohesive outcome is essential

Ability to provide coaching and mentoring to team members leaders

A high level of organisational and time management skills while responding to frequent demands of multiple stakeholders

Ability to work and embrace a changing and growth environment with regular changing priorities and developing opportunities

Understanding of strategic priorities and performance metrics of the business unit in order to make resource recommendations to the Leadership team.

How you'll benefit

As part of the Australian Retirement Trust team, you'll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members.

We provide a dynamic and rewarding work environment featuring:

Competitive salary, bonus, and super offerings

Flexible work arrangements

Generous parental leave entitlements

A focus on learning and development, including study assistance

Volunteer and community service leave

LGBTQI + and disability employee networks

Wellbeing initiatives including Employee Assistance Program and discounted health insurance

Two additional leave days each year on top of annual leave.

Next steps

Thursday, 30

th

March 2023.