Workforce Planning Manager - Gold Coast, Australia - The Star Entertainment Group

Olivia Brown

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WORKFORCE PLANNING MANAGER QLD - WORKFORCE MANAGEMENT
At The Star Entertainment Group, we aim to be Australia's leading integrated resort company.

Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.


Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate.

TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.


As our
Workforce Planning Manager, reporting to the Group Workforce Planning Manager, you will manage the QLD labour resources by owning the rostering solution and workforce practices.

With your team of Schedulers and Planners you will implement best practice and drive efficiencies to achieve strategic human capital objectives.

This is a fantastic opportunity where you will create impact and lead change in our workforce management capability.


A few of your responsibilities

  • Have a handson approach to coaching and developing your team, including fostering a strong culture.
  • Manage the team and drive consistent performance, learning and development and ensuring Workforce goals and direction are in line with company expectation.
  • Drive labour management and reporting that addresses labourrelated opportunities and threats.
  • Analyse operating trends and develop strategies to ensure efficiencies and promote productivity.
  • Own rostering solutions and collaborate with key senior stakeholders across departments to encourage and implement best practice and labour efficiency.

What we are looking for

  • Ability to collaborate and communicate with a range of business stakeholders to represent the Workforce Planning Management team.
  • Demonstrated understanding of industrial instruments and award interpretation.
  • 5 years' proven experience in Workforce Management, or HR Management, providing strategic financial advice and decisionmaking support to stakeholders.
  • Exposure to a casino or hospitality environment preferred.
  • Demonstrated strong project planning skills related to Workforce Planning.
You are a strong leader with experience managing large teams working in a large and complex organisation.

We are looking for someone who is not afraid to be hands-on in the rostering operations when required to support the team and handle escalations.


Your role will be pivotal in shaping the success of our strategic QLD workforce planning team and labour management practices at The Star.

Join us in making a difference.


What can we offer you?

  • Complimentary meal on site every day, including hot meals, sandwich bar and more
  • Discounted parking available in the city
  • Flexible working arrangements
  • 30% Discounts across award winning restaurants and accommodation
  • Lifestyle discounts including gym memberships and drycleaning services
  • Career development, training, and courses via The Star Academy limitless career opportunities
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
  • Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._

Our culture


The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.


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