Level 2 Help Desk Support - Gold Coast, Australia - Beaumont People

Beaumont People

Verified Company

Gold Coast, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Competitive Base + Super

Fantastic company culture
Fulltime Permanent role

Does this sound like something you want to be involved with? Maybe you have previous experience in Managed Services? (desirable).

Then again, maybe you just love supporting your internal team and are looking for a place to use your IT support skills to add value to a fantastic group of end-users

This is the tech stack

Virtualization platforms such as Hyper-V and VMware
Microsoft Windows operating systems, Microsoft Office, and cloud services such as Microsoft 365 and Microsoft Azure
Cyber Security and its impact upon the business
Installation & Setup of NBN, Fibre, and ADSL Devices
Network Printers and Scanners
VoIP Setup
General Router / Network management with experience in port forwarding/security/VPN

Desirable experience

Experience at a Managed Service Provider
ITIL processes and procedures
Relevant technical certifications (such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician)

What you'll be doing.

Manage and support a range of clients and their operating environments, providing both onsite and remote support
Perform maintenance, patching and upgrades on operating systems to ensure uptime
Ensure incidents are effectively managed and root cause solutions implemented

This role is the perfect opportunity to join a winning team that understands how to collaborate, this is a work-from-the-office role and will see you working with a close-knit IT support team that embodies the values of fun, connection and forward-thinking.