Client Engagement Consultant - Cremorne, Australia - Coadys Personnel

Coadys Personnel

Verified Company

Cremorne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our client is a well-established software company who provides a niche product for their Global & National corporate clients.

This is a fabulous opportunity to move forward in your career, joining their small and dynamic team in a broad position entailing customer onboarding, training, administrative projects and more.

Guiding new customers through their onboarding process, ensuring they have a smooth and productive start using the software
Developing an understanding of each customers business needs, objective and challenges to provide tailored solutions
Gain a comprehensive understanding of software products, features and capabilities to enable accurate troubleshooting of client issues
Gathering customer feedback to relay to the product development team to influence product improvement
Educating customers on best practice and new features, providing training sessions as needed
Assisting with the administration of client project rollouts
Acting as a point of contact for client inquiries, concerns and requests

To be considered for this role you will require:

Strong customer relationship and communication skills with a customer-centric approach
Knowledge of the software sector and/or experience in a similar position within tech is strongly preferred
Problem solving and critical thinking abilities
Time management and organisational skills to juggle multiple client engagements
Adaptability and the ability to work in a fastpaced and dynamic environment
Top communication skills both written & verbal

The salary guide for this position is $80,000 - $85,000 + Superannuation (negotiable dependent on experience) and standard hours are 9.00am to 5.00pm.

This is a full time position based in modern offices on the lower north shore offering the flexibility to work from home 1 day per week.