Business Support Officer - Brisbane, Australia - HOBAN Recruitment

HOBAN Recruitment
HOBAN Recruitment
Verified Company
Brisbane, Australia

3 weeks ago

Olivia Brown

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Olivia Brown

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Description

Utilise your reception and administration skills to support a federal agency focused on enhancing the lives of Australians with significant and permanent disabilities, along with their families and caregivers.

HOBAN is seeking a talented Participation Support Officer to assist our client at their Inala branch. This is an opportunity to make a meaningful difference through your work.
- $37+ Per hour, + superannuation

  • Inala, Brisbane CBD, Queensland
  • Providing exceptional customer service via both front and back of house reception.

About the team


The Complex Support Needs Branch provides specialised support for people with disability with additional complexity due to situational and personal factors.

Roles within the branch may sit within the following teams:

-
Complex Support Needs Pathway: Intensive support and planning to stabilise participant circumstances.
-
Short Term Response: Intensive, time-sensitive support over 16 weeks for early stabilisation.
-
Children and Young People: Early intervention for kids with significant disabilities to stay in family homes, approved by NDIA and relevant authorities.
-
Justice Planning: Aids participants in the justice system to ensure proper disability support in custody and successful community transition.
-
Justice Liaison: National team aiding stakeholders for disability support in custody and transitioning to the community.
-
Operations: Supports branch with workforce planning, staff onboarding, national planning support, and managing escalations.


About the role
Responsibilities of the role include but are not limited to:

  • Fulltime hours, M
  • F, 8:30
  • 5:30pm, office-based position.
  • Managing and resolving participant matters by actioning planning tasks as per the Act.
  • Providing counter/reception support for the local office including participant enquiries in the selfhelp kiosks and online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.

About you

  • Experience in administrative or customer service roles preferred.
  • Strong communication and interpersonal skills.
  • Ability to manage priorities and workflows effectively.
  • Understanding of basic clerical and administrative tasks.
  • Capability to engage with a range of stakeholders, both internal and external.
  • Proficiency in utilising office software and systems.
  • Must be an
    Australian Citizen:
  • Excellent customer service skills
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