Service Coordinator - Acacia Ridge, Australia - Clark Equipment

Clark Equipment

Verified Company

Acacia Ridge, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We are proudly an Australian owned company, supplying and supporting equipment to the construction, agricultural, mining, materials handling and logistics sectors for over 60 years.

We have 500+ employees over 15 branches across Australia and New Zealand.

At Clark Equipment, we are uniquely both a manufacturer and distributor.

With big names such as Bobcat, Develon, Clark Forklifts and Omega Heavy Equipment, we manufacture and supply the best of equipment, as well as offer parts support, mobile service support and comprehensive equipment financing and rental options.

About the Role
We have an exciting opportunity within our Service branch based in Acacia Ridge, Brisbane.

We are looking for an experienced and confident coordinator to liaise with our customers about their equipment service requirements and efficiently schedule work with our team of service technicians.

This role will see you:

Establishing strong rapport with customers, suppliers, technicians, and managers.
Answering enquiries and scheduling work, for jobs such as emergency breakdowns, service repairs and general maintenance.
Coordinating field service work allocations and sourcing of parts.
Administration of internal systems including the branches job allocation schedule, on call register and field service leave roster.
Processing invoices and warranty claims.
Liaising with customers regarding quotations.
Data entry and processing of job orders.

What you will need:

Above all, you will need to be an excellent communicator, as you will be speaking with a large variety of customers and mechanical technicians on a daily basis.

You will need to have good attention to detail and a strong customer focused attitude.

In addition, we are looking for someone who has:

Prior experience with scheduling in a similar role.
Excellent computer skills and ability to pick up new systems fast.
Good time management skills and ability to juggle multiple customer demands.
Enjoys working within a closeknit team.
Mechanical knowledge in earthmoving equipment is preferred, but not essential.

Why Apply?

This role will give you excellent exposure to all operational areas of our business and you will receive product training in world class products.

At Clark, we have multiple opportunities nationally, with a preference to hire and promote within. Our work is underpinned by our core values of Honesty, Pride and Integrity.

In addition to a competitive salary, you will also have access to our monthly RDO program to ensure you have a great work life balance.

We are interviewing now Please submit your resume and a cover letter outlining why you think you would be a good fit for this role.

Please note that only shortlisted applicants will be contacted.