Customer Support Consultant - Toronto, Australia - Live Life Alarms

Description

About us

At Live Life Alarms we believe that people should Live the Life they deserve and are dedicated to improving people's quality of life.

We provide peace of mind to elderly Australians and their families through our Mobile Medical Alarm Device.

Our device works on the Telstra network with in-built GPS tracking so our customers can maintain their independence and live their lives without fear.

Our device allows the wearer to contact up to 6 family members (including 000) in the event of a fall or emergency situation.

Our modern office is located in Toronto, NSW, close to the esplanade and to nearby shops and cafes. Parking is free and just steps from the office.


About the role

Due to an increase in our customer base, we are now looking to expand our Customer Support Team and are looking for experienced consultants to join the team.

Within a fun and busy team environment, this role will have you:

• Troubleshooting customer concerns
• Updating the personal details linked to their alarm
• Working as a team to provide an excellent customer experience, showing our customers respect, empathy and kindness
• We are offering a competitive hourly rate plus a $1000 sign on bonus.

About You
Ideally, you will have customer service experience along with strong communication skills and an excellent phone manner.

You will be tech savvy and would also possess:

• Excellent computer literacy, with the ability to learn new systems quickly
• Superb attention to detail
• Experience in providing technical support to a nontechnical customer base, with the ability to simplify instructions
• A genuine interest in problem solving andtroubleshooting
• Experience in a call centre environment will be highly regarded but not essential. Experience with Salesforce will also be advantageous.

What can we offer you?
As a Company, we have a product that really makes a positive difference in the lives of others.

Our Employees achieve a high level of job satisfaction in helping our customers to Life the Life that they Deserve.

Our values - Simplicity, Commitment to detail, Respect, to Win as a Team, and to act with Respect Empathy and Kindness, and are engrained into how we work.

Our welcoming workplace culture is strengthened by our wonderful people and the staff benefits we invest in, including:

• Annual wage reviews
• Bright, modern and spacious offices, excellent staff facilities with free parking just steps away
• A staff committee, organising treats, birthday and event celebrations throughout the year
• Additional employee rewards and recognition incentives
• Wellbeing Wednesdays
• A free and confidential Employee Assistance Program
• A fun and close knit team environment
• Flexibility to help manage worklife balance

Next Steps

Job Types:
Full-time, Permanent


Salary:
$60, $62,000.00 per year


Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• TORONTO, NSW 2283: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

• Australia (preferred)

Work Location:
One location

Application Deadline: 24/01/2023