Client Liaison Officer - Southport, Australia - Davidson Group Services

Davidson Group Services
Davidson Group Services
Verified Company
Southport, Australia

1 month ago

Olivia Brown

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Olivia Brown

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Description

AO3 Client Liaison Officer

About the Role:

Davidson are a preferred supplier for the QLD State Government and are currently recruiting experienced Call Centre Consultants. There is a potential of multiple opportunities available based in the heart of the Gold Coast.

If you are a vibrant, enthusiastic call centre professional we would love to hear from you.

In this role, you will work in a collaborative team environment to deliver excellent client service through various mediums including telephone, face-to-face, in writing and online _.

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Responsibilities:


  • Acting as a first point of contact for customers answering inbound phone or electronic enquires ensuring overall customer satisfaction with fast and easy resolutions
  • Provide professional and outstanding customer service
  • Understand and communicate legislation and policies
  • Maintain a customer data base
  • Carry out any administration tasks necessary to assist customers and support operations of the service
  • Manage complaints with empathy and work towards a resolution by working within company processes and legislation
  • Participate and contribute to the team meetings

Skills and Experience:


  • Previous customer service experience decision making, reasoning and well developed analytical skills
  • Advanced Microsoft Officer Suite Skills & ability to use multiple software systems
  • Welldeveloped communication skills both written and verbal
  • Demonstrated ability to build rapport quickly over the phone and establish strong and mutually beneficial connections
  • A confident and engaging phone manner
  • Exceptional attention to detail
  • Ability to work within a structured environment, that includes set policies, procedures & practices

Desirable:


  • Exposure to high volume call centre environment
  • Solid background in Call Centres & use of their systems

Benefits:


  • Attractive hourly rate $44.49 p/hr + Super
**You must be able to pass a Criminal History Check for this position.
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