Representative, Customer Service - Sydney, Australia - CommScope

CommScope

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Everyone communicates. It's the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.

Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration.

From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers, we provide the essential expertise and vital infrastructure your business needs to succeed.

The world's most advanced networks rely on CommScope Connectivity.

How You'll Help Us Connect The World

Our Customer Service Representatives use in-depth knowledge of CommScope products and capabilities to handle orders from the point of quotation up to and including the time the order ships.

They help with product selection, quote generation, order input, order scheduling, expediting, tracking, finding, and coordinating alternative materials.

The CSR acts as a resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating.

They also participate in the ongoing product, process, and work with sales to develop and participate in training meetings.

Required Qualifications for Consideration

Solid Customer Service and/or Order Fulfilment experience
Strong customer focus
Excellent English interpersonal skills (spoken and written) and with good telephone etiquette
A strong team player who can adapt to fast paced and dynamic environment.
Strong time management skills
Strong ability to plan and organise with excellent attention to detail
Intermediate skills and experience in the use of MS Office

You Will Excite Us If You Have

A completed Bachelor's degree
Experience working in a BusinesstoBusiness environment and SAP or ERP software
Ability to work early hours (6:30AM to 3:00PM) to support the New Zealand timezone all year around

**Why CommScope