Medical Receptionist - Perth, Australia - Advara HeartCare & Advara SleepCare

Advara HeartCare & Advara SleepCare

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our Best Starts with You

We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here is, you are our impact, and you are our future.

Role Summary

This position is responsible for providing:

Reception services
Administrative support to the cardiologists (as required)
Support to all technical staff
Exceptional patient care
Assistance to administrative team and other stakeholders.

Key Responsibilities:

Responsiveness to patients and referrers in clinics
Be part of multidisciplinary team to achieve individualised patient services of the highest quality.
Respond to and resolve issues and provide a prompt service in line with expectations
Work with colleagues and other administrative staff to achieve efficient and effective management of medical records and clinical information throughout the Practice
Quality cardiac care service provision and continuous improvement
Customer Service for both face to face and phone contact for Advara HeartCare and the Cardiologists.
Promotion of an efficient, competent, effective,and compassionate service to all patients, while maintaininga good working relationship with all staff members.
Receiving patients
Monitoring flow of patients within the rooms
Monitoring patient comfort and care in the waiting room
Ensuring the smooth running of Cardiologists clinics and testing services.
Liaising with Secretaries to Cardiologists and Technical staff
Entering patient details
Directing patients appropriately
Tending to the patients'needs
Booking and confirming patients for tests and consultations
Billing and receiptingat time of clinic
Banking preparation and reconciliation
Phone and Incoming call management of multiple phone lines
Filing electronic scanning and filing of patient notes for testing clinics

Your key working relationships

In this position, you need to develop strong relationships with Cardiologists, Management, Secretarial staff,Technical staff and patients.

Experienceand Qualifications

Demonstrated understanding of and an ability to provideexcellent patient care and customer service
Proven experience to work effectively both independently and in a team environment
Excellent computer skills with ability to use Microsoft Access and rapidly learn the relevant medical software
Exceptional organisation and communication skills with the ability to efficiently work as an effective member of an administrative support team
Exceptional phone manner and the demonstrated competency in handling a range of patient enquiries
High attention to detail and excellent organisational skills
Experience working in a fastpacedenvironment
Relevant training or qualifications in medical reception
Previouscardiology or medical experience
Membership of a relevant professional body or association
Completion of accredited medical reception training course and/or experience in medical reception or customer service orientated profession.
Experience in medical billing and receipting (desirable)

Who we are:

We are a team of over 700 highly trained and passionate healthcare professionals, innovative support staff and leaders across 80 locations in Australia.

We believe through individualised care, research and world-leading outcomes, we will reduce the impact of heart disease in Australia. We do this through bringing together leading experts, innovative technology and the latest tests and procedures.

We are about deep patient care, exceptional outcomes for all and moving the industry forward.

Covid-19:

In line with the Public Health Order, all Advara HeartCare clinical employees are required to be vaccinated for COVID-19.

To be eligible for consideration to perform work for Advara HeartCare, you must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.