Customer Service Officer - Sydney, Australia - Talent Connect Australia

Talent Connect Australia

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Offering Hybrid working arrangement (2 WFH days a week)
- $72,000 package (inclusive of super)

Plus up to $6000 Annual bonus
Professional development, training, and advancement opportunities

Leading Fintech organisation in the heart of Balmain is seeking a Customer Support Specialist to join their dynamic and innovative team.

Pioneers in progressive payments and transactions methods, they offer cutting-edge technology and a customer-centric approach and the aim is to empower businesses and individuals to make secure, seamless, and lightning-fast transactions.

As a Customer Support Specialist, you will play a crucial role in ensuring our customers receive exceptional assistance & provide outstanding support

Duties & responsibilities, not limited to:

First point of contact for valued customers
Actively listen to customer needs, troubleshoot any issues they may encounter, and provide effective solutions, leaving them with a smile on their faces
Be a brand ambassador and build strong, lasting relationships with our customers.
Comfort with working to and striving to achieve individual and team SLAs.
Work closely with the wider talented crossfunctional teams, including Engineering, Product, and Sales, to provide feedback on customer pain points and contribute to product enhancements

Essential Requirements:

Ability to work across multiple software systems to source required information.
Strong administrative skills to support / deliver operational functions e.g. order processing, reporting, strong data entry capabilities
Must be able to commit to Full time hours (Monday
Friday, 38 hours working week)