Vendor Manager, Information Technology Services - Melbourne, Australia - RMIT VN

RMIT VN

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Overview:

Fulltime, Continuing position
Salary Level HEW 9 + 17% Superannuation
Based at the Melbourne CBD campus, and hybrid ways of working

About the role

The Vendor Manager, ITS will be involved in the continued development and implementation of a Vendor Management Framework to track and monitor the performance, contractual obligations and operational Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for contracted vendors in RMIT University

The primary responsibility will be to support RMIT in managing its key ITS vendors, which includes a range of services from full Managed Services to Software-as-a-Service and subscription-based services, and provide governance and monitoring of performance objectives to ensure any potential down trend in performance is captured early.

The Vendor Manager is responsible for managing the relationships with these vendors and ensuring adherence to all strategic, tactical, operational and performance objectives, including adherence to financial commitments relating to cost to deliver service, adherence to unit and hourly rates and all operational expenditure that is associated with the delivery.

The Vendor Manager will also be responsible for nurturing and managing all major vendor relationships to extract value added benefits aligned to RMIT needs.

The main activities include determining portfolio/college requirements, assessing supply markets, developing strategic vendor management plans, and managing vendor contracts, performance, and risk.

The Vendor Manager will also support the RMIT Procurement team which is responsible for category management plans and strategic sourcing activities in ensuring continued improved commercial outcomes and strategies in the Information Technology Services category.

The Vendor Manager will engage with senior stakeholders within the RMIT organisation and the vendor community to understand long-term business aspirations that can be enabled by third party relationships.

The Vendor Manager will work to deliver process innovation that targets demand management and drive simple and effective use of processes and systems.

To be successful in this position, you'll have:

Experience in managing multiple complex contracts utilising standardised policy and procedure whilst still delivering commercial outcomes
Strong leadership skills in a cross-functional team environment within a matrix environment
Demonstrated expertise in strategic vendor and stakeholder management
Demonstrated experience in following, reviewing and improving on organisational vendor management framework(s) and processes
Proven ability in vendor and performance management framework development & implementation using analytics and leading practice tools
Track record of developing and delivering on substantial and sustainable commercial benefits-
Demonstrated ability to manage and lead suppliers at senior management level to deliver high performing supply chains

About the Portfolio

The Operations portfolio partners with other areas of the university in achieving the organisation's objectives, by contributing to operational efficiency and helping ensure the people, financial and infrastructural requirements are met.

The Operations portfolio is responsible for:

Managing the operations, maintenance and development of RMIT's property portfolio on all of its onshore campuses
Delivering strategic sourcing and procurement services to all staff
Providing client focused, proactive and effective HR solutions and services for all RMIT staff
Serving the IT needs of RMIT students, academics and staff across the globe
Managing the internal communications and external marketing needs of RMIT
Supporting the decision-making, governance and execution of RMIT's major strategic investments and projects

Procurement

Procurement is a small but focussed group reporting to the Chief Financial Officer.

The role of Procurement is to review sourcing and procurement options across the university based on an expenditure on goods and services of ~$420M.

Key issues addressed are:

Identifying cost improvement initiatives across the university spend
Rationalising vendor base
Negotiating and establishing major RMIT group contracts based on combined purchasing power
Enabling the procurement process and policies through both systems and controls
Using and leveraging group contracts to provide savings
Managing strategic vendor relationships and panel agreements

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link at the top of this page.