Front End Supervisor - Bundamba, Australia - Costco AU

Costco AU

Verified Company

Bundamba, Australia

4 days ago

Posted by:

Olivia Brown

beBee Recruiter

Full time

Description

Position Summary

Supervises and participates in the daily operations of the Front end. Oversees employees, coordinates activities and upholds

standards of the Front End department. Promotes a high level of productivity and member service. Performs computer

duties for the register system controller. Maintains courteous member service at all times.

Job Duties/Essential Functions

Develops, coaches, counsels, and directs Front End personnel
Provides feedback to promote teamwork and accountability among employees
Interactively monitors employee performance and participates in performance reviews as needed
Works with the Front End Manager in employee staffing and maintenance; interviewing, hiring and reviewing
Provides recommendations for resolving personnel issues and training. Implements and upholds proper safety procedures

and standards

Determines the number of registers needed to reduce the lengths of member lines and maintain efficiency
Coordinates employee tasks, timely breaks, and lunches
Provides register change orders
Resolves any issues with the checkout process; verifies prices, reprints member receipts, overrides register system flags to

enable a smooth flow of members through the registers

Responds courteously to member complaints
Maintains MPU accounting for all merchandise within MPU area
Performs support duties for the Front End management team
Schedules employees, makes supply orders, arranges for equipment maintenance and repair, performs merchandise

return audits, and oversees the Member Services employees as needed

Follows through with and ensures employee participation in the Front End Manager's plans for permanent/seasonal

staffing and marketing promotions

Performs cashiering, boxing and other Front End duties as necessary
Assists in other departments of the warehouse as necessary
Provides and makes certain prompt and courteous customer service to members, employees, and suppliers.

Ability to operate vehicles, equipment or machinery

Computer, printer, phone, calculator, cash register, 2way radio, cash machine, pallet jack and step ladder.

Education/Training:

Licenses/Certifications:

Experience/Skills:
Higher School Certificate or higher
First Aid & CPR (or willing to obtain)
Emergency Warden (or willing to obtain)
Supervisory, leadership or comparable experience
Basic knowledge of Google Suite (Docs, Slides, Sheets) and AS400
Strong customer service, communication, interpersonal and organisation skills
Problem solving and critical thinking
Basic math skills

Other specific requirements:
Satisfactory Criminal Record Check