Service Manager Claims, Business Support - Parramatta, Australia - QBE

QBE

Verified Company

Parramatta, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Primary Details

Time Type:
Full time

Worker Type:
Employee

Service Manager, Business Support

Location - Parramatta or Newcastle, NSW

Type - Permanent, Full-time

Your part in a changing world

At QBE, we're driven by our purpose - to give people the confidence to achieve their ambitions.

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions.

Our product portfolio includes property, motor, crop, energy, marine and aviation. We employee a team of more than 11,800 people, in 27 countries around the world.

The opportunity

Due to growth within the business, we are recruiting for a for a strong people leader to lead our busy Business Support team within our Nominal Insurer Business.

This important role is responsible for providing leadership, direction, and co-ordination of operational activities for a team of assistant case managers who manage the administration support functions across our entire portfolio.

Key priorities include achieving team objectives, driving change, optimising service delivery with icare, our employers and our workers, as well as team performance, and undertaking improvement initiatives as required.

Your story so far

We are looking for a confident and capable professional, who has demonstrated leadership skills and staff development ability and takes pride in delivering exceptional customer experiences at every point of contact.

We require a self-motivated individual who can maintain these levels of excellence through times of change and show resilience in the face of any challenge.

You will possess the following experience and skills:

Experience leading a team knowledge and experience in Workers Compensation and case management.
Strong customer service and people skills
Strong technical skills within Workers Compensation
High degree of organisational skills and time management and work effectively in a high paced environment.
Resilience in dealing with and helping team members deal with personal injury insurance claims
Be able to effectively coach, mentor and develop team members
Someone who has the energy and attention to detail to be a supportive people leader
An aptitude for analysing information and making strategic decisions

We are here to support you

We are proud to have been Voted #5 in the 2019 Top 20 Australian Workplaces for New Dads - HBF Direct Advice for Dads and we achieved Gold employer status in the 2019 Australian LGBTI Inclusion Awards.

We also offer a range of benefits to help provide holistic support for your work life, whatever your circumstance.

As a QBE employee, we will offer you:

Up to 12% in superannuation
Our 'At My Best' wellbeing program, which includes a free 12month subscription to Headspace
Access to 'Share the Care' 12 weeks' flexible leave for new parents inclusive of paid superannuation
Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums
Access to REACH My Best free holistic wellbeing coaching, nutritional, financial and legal advice and confidential counselling
Discounts on insurance products, car hire, hotels, goods and services
Benefits through our various sports and arts sponsorship partners such as free and discounted tickets.

Join us.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Application Close Date: 11/02/2023 11:59 PM

How to Apply:

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.