Operations Manager - Albert Park, Australia - Melbourne Sports Centres

Melbourne Sports Centres

Verified Company

Albert Park, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

30 Aughtie Dr, Albert Park VIC 3206, Australia Req #393

Friday, 25 August 2023

About Us:

Here at the State Sports Centres Trust, we are dedicated to creating exceptional experiences for athletes, teams, and spectators.

We are currently seeking a highly motivated and experienced Venue Operations Manager to join our team at the State Basketball Centre (SBC) located in Knox.

As the Venue Operations Manager, you will play a pivotal role in ensuring the smooth operation and success of the redeveloped and expanded SBC.

About the role:

Reporting to the General Manager Venues, and collaborating closely with the Facilities Manager SBC, you will be responsible for developing and executing the operational plan for the venue.

Your role will encompass stakeholder relationship management, oversight of daily operations, optimising venue utilisation, and driving outstanding customer service. You will also lead a team, manage safety and compliance, and contribute to the overall success of the venue.

Key Responsibilities:

Build and nurture relationships with internal and external stakeholders, sports partners and clients
Manage facility utilisation to maximise venue access while maintaining high standards
Lead venue presentation and preparation activities including set up and pack down of events
Oversee venue facilities, including maintenance, cleaning, security and landscaping
Develop and deliver exceptional customer service throughout the venue
Collaborate with the Events & Bookings team to enhance client relationships and boost venue utilisation
Ensure compliance with Occupational Health & Safety, Risk, and Emergency Management procedures
Drive continuous improvement initiatives to enhance operational processes
Lead, develop, and empower team members in alignment with organisational values.

About you:

Relevant tertiary qualifications in business, events, project management, hospitality, or related fields.
Minimum of 7 years' operational leadership experience in a customerfocused venue/events environment.
A track record of leading teams to achieve exceptional results.
Strong financial acumen and the ability to manage budgets effectively.
Excellent stakeholder management, communication, and negotiation skills.
Familiarity with Sports and Recreation industry (preferred).
Understanding of Public Sector/Governance frameworks (advantageous)

Why Join Us?

We believe in the importance of a supportive and dynamic work environment where you can thrive and make a meaningful impact.

As the Venue Operations Manager at the State Basketball Centre, you will play a key role in shaping the future of sports and events in our community.

You'll have the opportunity to work with a dedicated team, engage with diverse stakeholders, and contribute to the success of a premier sporting facility.

Other details: