Payment Analyst - North Sydney, Australia - TPG Telecom

TPG Telecom

Verified Company

North Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

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Description

We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity
We have an exciting opportunity for a
Payment Analyst to join our Payments Team.

In this role, you will be responsible for maintaining payment integrity across all relevant systems and for the accurate and timely processing of TPG Telecom customer payments.

The Payment Analyst will establish, support and maintain the day-to-day processes and procedures of payments, and support changes to business processes and improvement initiatives that impact payments and the payment journey.

Responsibilities

Ensure the day to day payment schedule and operational aspects of the payment systems are completed within agreed SLA's and timelines
Ensure integrity of the payment process by completing quality assurance checks and reconciliation across all relevant payment systems end to end
Identify areas where payment integrity has been compromised and coordinate actions to rectify the problems in a timely manner
Produce daily/weekly/monthly reporting and analysis as required
Establish and maintain relationships with third party partners including managed service operators
Engage and communicate with key business areas including customer service, sales, marketing, technology and finance
Develop, maintain and document payment/banking processes and procedures
Investigate and respond to payment/banking enquires and disputes within agreed SLAs
Participate and support changes within the payment/banking environment as a result of new projects, releases and fixes as directed by your manager. For example user acceptance testing
Comply to audit and regulatory standards set by TPG Telecom and industry such as TCP compliance and PCI Compliance

Knowledge and experience

Previous experience working in a customer service and payment/banking environments
Good understanding of payments and payment journey including payment methods, payment gateway, banking, acquirer and payment fraud
Billing experience is highly desirable
Proven analysis and interpretation of high volume data
Ability to participate in afterhours roster for payment escalations where required
Undertake project work as directed by manager from concept to implementation, where required
A strong team player
Self starter, adaptable and highly motivated
A logical and methodical approach must be demonstrated along with strong administrative and interpersonal skills
Oral and written communication skills of a high standard
Ability to manage several tasks simultaneously
Demonstrated use of initiative, planning, innovative decision making and problem solving skills

Benefits and perks

Flexible hybrid way of working (from home and office)

- 'Stay Connected Mobile'

Access to a free mobile plan

- 'Stay Connected NBN'

Access to a free NBN 100 plan

- 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year

Access to TPG Learning Hub platform and internal development opportunities
Access to Corporate Partner Discounts

Our TPG Telecom Spirit
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.

You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together.

We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

Bolder and better together
We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.

#LI-Hybrid #LI-MG1
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