Whatever/whenever Agent - Melbourne, Australia - W Hotels

W Hotels

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Description:

Job Number

Job Category Rooms & Guest Services Operations

Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Are you excited to join our Multi-Award Winning Venue? Come and join the largest hotel network in the globe at W Melbourne

Why Join W Melbourne?

Work for the Largest Hotel Network in the World
Advance your Hospitality Career Globally
Join a Multi Award Winning Hotel with a Two Hatted Restaurant, Award Winning Event Spaces and Award Winning Bar Design
Competitive Salary and Exclusive Staff Benefits and Global Marriott Discounts

Birthday Leave

Day in Lieu for your Birthday

About You

Passion and drive for creating epic customer service moments
A positive personality
Customer service experience

***- Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.

Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Provide information to guests about room features, property amenities, and local areas of interest.
May process room service orders, answer questions on menu selection and record transactions in pointofsale system.
Assist guests with accessing internet and guestroom entertainment.

HOTEL OVERVIEW

W Melbourne is the rebel between the streets, taking its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city.

Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history.

There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space.

W Melbourne is set to be the place to see and be seen in.

WHATEVER/WHENEVER
Friendly, unscripted, real and connected, the Whatever/Whenever service team assist in making any request a reality.

Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences.

A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.

Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

begin your purpose,

belong to an amazing global team, and

become the best version of you.