Level 2 Service Desk - Port Melbourne, Australia - Nudge People Pty Ltd

Nudge People Pty Ltd

Verified Company

Port Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Report to End User Services Manager - Port Melb - Parking onsite

Microsoft 36
Azure
Intune
Annual reviews
2 days from home No shift work

The 2nd Level Service Desk Technician is responsible for providing escalation support to all employees, delivering process improvement changes & supporting Office 365 administration duties.

Provide secondlevel support including logging and handling of ICT incidents and service requests, using ITSM tool ServiceNow.
Design, test & release identified process improvement changes with supporting documentation & training where applicable
Help maintain multiple Office 365/Azure AD environments (licensing, admin role reviews, security settings etc.
Assist in initial SharePoint configurations and security
Assist in packaging software for deployment via Endpoint Manager and other 3rd party deployment tools
Create and update Conditional Access policies to keep up with business requirements.

Required Skills:

You will have experience working in a Level 2 role with a large matrix organisation.
Experience in a Microsoft Office 365 environment
Experience with Azure AD
Experience with Intune for Windows (Endpoint Manager)
Excellent communication skills both written and verbal